Like your End users, your IT support should be human!
Dorks Helpdesk
Take advantage of Dorks Proactive Managed Desktop Care and get remote preventive maintenance server support. This is a part of Dorks Managed Services and is available at a flat-rate. Dorks provides its server support via its laptop/desktop agents and works on Mac’s PC’s Servers and Linux. These agents are empowered with state-of-the-art technologies to carry out routine maintenance and server support, reliable anti-virus protection as well as remote access and remediation.
Ensure increased productivity of your employees by offering them direct access to Dorks unlimited phone support as well as remote desktop and server support. Our flat-rate charges solve the problem of having to wait for authorization of support costs additionally your servers when using our agents are smart enough to report the problems to our network operations center before you are even aware there was a problem!
We completely audit your entire network, from your desktop user to your servers; we create a detailed inventory report of all preventive maintenance activities performed by Dorks. We keep track of the serial numbers, warranties, license dates and vendor information. Any questions you or others have had with their setups is kept in a knowledge base to better inform us as well as you. The IT support Platform comes with a built-in scripting engine, and can also be used to deploy applications remotely and automatically to all computers on your network.
Key benefits of Dorks Helpdesk:
- 24x7x365 support service to end users through the customer portal
- 24x7x365 unlimited telephone support
- 24x7x365 available for emergency support (on-site)
- Remote Control solution (enable all of your staff to access to their work PC from any Internet-enabled computer)
- Managed services include anti-virus and other malware monitoring, regular update, maintenance and removal
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