Dorks proactive IT service and support mean we take timely precaution beforehand against software and hardware related issues and thus prevent them from occurring.
Dork’s Managed Network Support plan covers reviewing the below network components to boost performance, ensure safety and security.
Server
- Monitor system, application as well as security event logs
- Check for free space on the hard disk as well as put in measures to monitor and predict drives becoming full
- Delete temp files and empty recycle bin
- Check raid array + hard disk management systems
- Apply service packs as well as relevant patches
Network
- Control hubs or switches for collisions and ensure high utilization
- Control router up time and rules
- Control load balancing across devices and infrastructure
- Control DNS server resolution
- Control DNS server name resolution
Backup Systems
- Check backup event logs
- Clean heads of tape drives
- Update Emergency Repair Disks
- Truncate useless catalogues
Virus Protection
- Scan for all viruses and protection alerts
- Store the Virus Scan history
- Remove all quarantined files
- Check firewall logs
- Update program security and internet browser
Internet and E-mail
- Check administrator mailbox to solve problems
- Check the line-ups in Internet mail program
- Check for e-mail accesses
- Check connection times and remote access servers
- Check Internet data downloads by user (if required)
- Check Internet connection state along with the connected time periods and remedy noisy devices on the line
- Remove temporary internet files from server and workstation
- Check end policy, quarantine settings and usage
- Test and monitor internet access restriction
Uninterruptible Power Supply or UPS
- Check battery life
- Inspect UPS and search for any consideration
- Setup notification rules and strategic plans in case of emergency
Workstations
- Available space in hard disk
- Check virus protection status
- Consult users to fix issues
- Regular disk error checking
- Run complete virus scan on hard drives
- Update patches if required
Users
- Manage user profiles, permission groups
- Manage mailboxes, distribution groups
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