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Be the leader with the 3CX Call Center Module
Enjoy expert level call center specifications coming at pocket-friendly prices with 3CX Call Center module. Perfect for the medium and small enterprises, it offers excellent professional features for all.
- Enhance the efficiency of customer care executives by assessing real time queue and customer/client statistics.
- Administrators can evaluate the number of lineup calls, the statistics of the call answered and/or unanswered, detailed data about the wait-times and other such specifications.
- Call Back feature to provide your customers optimum satisfaction.
- Customers can hang up after a configurable length of time and maintain their position in the queue.
- Listen feature allows supervisors or managers to eavesdrop calls.
- Whisper feature let the mentor give direct command to executives regarding an ongoing call which will not be audible to the customer in line.
- With Barge feature a supervisor or mentor can make entry to any ongoing call and provide the customer with better assistance.
- Supervisors can get notified with SLA alerts feature when callers wait unanswered beyond a specific time period.
- By using Wrap-up time employees will get enough time to finish any follow-up tasks in between taking calls.
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