Tuesday, 30 November 1999
Administrator
Who are Dorks Delivered?
Dorks Delivered is an Australian made and owned company. We provide comprehensive onsite and remote IT support for a wide range of technologies within your home and office. As technology becomes an integral part of everyday life, Dorks Delivered can help unlock and manage your gadgets to their full potential.
What is Dorks Delivered purpose?
At Dorks Delivered our priority is to remove the complexity and simplify your technology; We allow you to experience technology in a new light, making the most out of your gadgets.
Dorks Delivered makes technology our life, making yours easier!
What do Dorks Delivered do?
Our major specialties include Home Networking, Repairs & Tune Ups, Upgrade Your Gear, Web & Email Security, Store & Backup Data and Show Me How.
If it involves a computer, Dorks Delivered are the people to call!
Why Dorks Delivered?
- We are fast
Depending on the issue, the majority of services can be completed the same day or within the 48 hour period
- No fix. No fee. Guaranteed.
If we can't provide a viable solution, you won't need to pay!
- Our technicians come to you
If we can’t provide a solution over the phone, or our remote service is not an option, our Dorks Delivered technicians will visit you
- Appointment times
Dorks Delivered prides ourselves for punctuality, unless we experience unexpected and unavoidable interruptions we will be on time!
- You decide when
Dorks Delivered provides support 24/7, depending on the issue and expected solution
- No nonsense jargon
Our technicians will explain the issue and solution in easy, understandable language
- Flat rates
We provide upfront flat rates for specific services
 Call 1300 85 DORK (1300 853 675) to make an appointment now.
Prices cover labour only and are fixed regardless of how long we spend - NO FIX, NO FEE.
We also sell hardware and software at competitive prices, or can use components supplied by you.
Tuesday, 30 November 1999
Administrator
We make technology our life; making yours, easier.
Who is Dorks Delivered?
Dorks Delivered is an Australian company that provides comprehensive physical and remote technical support for a wide range of technologies within your home. As computers and gadgets become an integral part of our everyday lives, Dorks Delivered will help you unlock their full potential.
What’s the purpose?
At Dorks our goal is to eliminate frustrations by removing the complexity from operating the technology you own; allowing you, the customer, to experience a world of new ideas and opportunities.
We make technology our life; making yours, easier.
What do we do?
Our major support services include Home Networking, Repairs & Tune Ups, Upgrade Your Gear, Web & Email Security, Store & Backup Data and Show Me How.
Basically, if it involves a computer, we can help. Just get in touch and we can work out a solution for you.
Why choose us?
- We’re fast.
A majority of jobs can be completed within the same day or the next.
- No fix. No fee. Guaranteed.
You won't pay if we can't fix it.
- We come to you.
If we can’t help you over the phone, our Dorks Delivered techs visit you.
- Specific appointment times.
Punctuality is our middle name - so you won't be kept waiting!
- Ready when you are.
We’re here for you, 24/7.
- Know-how.
We’ll explain the solution, in easy-to-understand terms, so you're in the know.
- Flat Rates - Up Front.
You'll know up front, how much you’ll pay for the help you need.
We’d love the chance to show you what we can do. Call us today on 1300 85 DORK (1300 853 675)
Tuesday, 30 November 1999
Administrator
Become a Dork
What our staff have to say about Dorks Delivered!
Customer Solutions Representatives:
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Dietrich
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"As a CSR at Dorks Delivered I have the opportunity to work in a fun environment and to help people fix those annoying computer problems . The role requires me to analyse what the customer needs and suggest a solution. Working for Dorks is nothing like your average call centre job. They couldn't be so enjoyable!"
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Lisa
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"At Dorks, we are the first point of contact for clients. Therefore we're always friendly, energised and enthusiastic when helping out a customer. When we identify an appropriate solution, we schedule our Dorks Delivered techs to assist the client over the phone or book them in for an on-site visit.
Working with Dorks (both the company and the tech support team) is a great experience that I wouldn't trade for anything."
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Dorks Delivered - Remote Technicians:
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Harry
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"I'm responsible for remotely assisting Dorks Delivered clients over the phone. We offer a cost effective service for those problems that can be easily fixed remotely. This process is completed via the internet using a remote agent or if need be, I can guide the client through the steps it takes to fix the problem.
Working at Dorks Delivered is awesome because, being such a fresh company, I get to contribute immensely to it's growth and reputation.
We have a dedicated team of friends here at Dorks and each one of us is just as important as the other. Since we all get along so well, we provide the clients with a premium service that can only be achieved through synergy."
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Our onsite Dorks Delivered techs:
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Gunther
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"My role at Dorks is to assist our clients with onsite technical support. This means I get to deal with the real nasty, computer problems that can't be solved so easily. You name a virus or malfunction and I've probably fixed it!
The team ethics at Dorks Delivered are top notch and the sense of friendship within our team is incredible. I'm proud to say that I love being a Dork!"
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Josh
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"I'm a senior tech at Dorks Delivered; an emerging technical support company.This means that we take a different approach to what is seen to a be a straight-laced, no fun industry. At Dorks we try to make technology fun and easy for everyone to use, so it's very rewarding to be a part of that.
All the Dorks here at Dorks Delivered are well trained and rewards well for their efforts. There's not many companies like Dorks! ".
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We’d love the chance to show you what we can do. Call us today on 1300 85 DORK (1300 853 675)
Tuesday, 30 November 1999
Administrator
Become a Dorks Delivered Technician
Dorks Delivered takes pride in our technical team! We offer 6 specified technician roles, all of which have the ability to be full time or part time.
The roles are:
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To find out what our Dorks Delivered team have to say click here.
Dorks Delivered is constantly looking for energetic, technologically minded individuals with an knack for customer service.
If you have what it takes let us know more about yourself and we’ll get back to you within a week!
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Tuesday, 30 November 1999
Administrator
Frequently Asked Questions:
Do you guarantee your service?
Yes. Dorks Delivered provides a No Fix No Fee Guarantee - if we can’t offer you a solution, you don't pay. It's that simple!
Further, remote and phone support is guaranteed for 5 days while onsite work is guaranteed for 30 days. If you experience any problems during this time, Dorks Delivered will offer you a solution free of charge. For more information, please read Dorks Delivered’s full terms and conditions.
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Do you charge extra for after hours and weekend support?
No. We are open weekdays, weekends and evenings. We provide flat rates to help accommodate you. Just another reason to use Dorks Delivered!
Dorks Delivered offers an exceptional response time, appointment schedules, expert help and of course a No Fix No Fee Guarantee!
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What services do you offer?
Our support services include Data Services, Home Networking, Repairs & Tune Ups, Show Me How, Upgrade Your Gear, and Web & Email Security. If a computer is involved we will offer a solutions - simply get in touch with Dorks Delivered.
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Are there services you don’t offer?
Our technicians can tackle any type of support....except older versions of Microsoft Windows (before Windows 98). We apologise if this is an inconvenience, but we can always help you to upgrade!
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What if I don’t know what the problem is?
Our You Tell Me Dorks Delivered package is the solution. We come to you, analyse your system and recommend the best solution. Best of all, you only pay for the service you require; if you wish to proceed with the solution on the spot, Dorks Delivered will deduct the cost of the original analysis from your bill!
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Do you provide services in my area?
Our onsite services cover Brisbane metro areas, South East Brisbane, and Gold Coast regions. However we can offer remote support Australia-wide! We are planning on expanding our onsite services, if you would like us to email you when we launch in your area, please complete our online form and enter your postcode.
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What do your fixed rate prices include?
Our fixed rates cover labour (hardware or software are costed additionally); prices are fixed regardless of how long we take. Don't forget Dorks Delivered No Fix No Fee Guarantee, you only pay if we can find a solution!
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Do you sell software and hardware components?
Yes. Dorks Delivered offers a range of leading software and hardware components at competitive prices. We are also happy to install and support software and hardware bought from your preferred retailer.
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Do you offer computer training?
Dorks Delivered offers a Show Me! Dorks Delivered pack. This informal training will help you learn more about using computers. There is no intimidating atmosphere or overwhelming exams, we come to you for some one-on-one or group session lessons!
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What are your prices?
Whether you would like onsite or remote services, Dorks Delivered offers a fast, simple and cost-effective solution with flat rates and of course a No Fix No Fee Guarantee. Click here to view our full price list.
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What if I have more than one issue?
If Dorks Delivered is providing onsite support and you require additional services (performed on the same day to equal or lesser value) you are entitled to a 25% discount!.
If Dorks Delivered is providing remote support and additional services (to equal or lesser value) have been booked for same day service, you will receive a 20% discount on these services.
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How can I pay?
We take most major credit cards so that we can process payments speedily, efficiently and securely. When you call to book we will ask for your credit card details. Once the service is complete, we will process the payment and email you an invoice.
Dorks Delivered does not charge for the initial phone assessment of your requirements.
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What can I expect of Dorks Delivered technicians?
Our technicians will always arrive in uniform and identify themselves as a member of the Dorks Delivered team. Our technician will start by asking a few questions to map the best approach to your issues. After which you will be able to confirm the original or if needed adjusted quote for the suggested services. You’ll find our Dorks Delivered technicians are always professional and polite!
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What do I need to know before our appointment?
We are the experts, so you can sit back and relax! We will just need to ask a few questions about your computer issues. We will also need suitable access to anything that has an issue and a safe place to work. Please remember that an adult (18 years or older) must be present for security purposes while our technicians are present in your home.
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What about protecting the data on my PC?
IT works always involves some risk of data loss. We cannot 100% guarantee that your data will be protected so we strongly recommend that all information is backed up before our technicians arrive. But don't panic if you don't know how or if you don't have the time, we also offer a full back up service, just let us know when your making your appointment. Our technicians will also ask you to sign a disclaimer regarding the change of data loss and back up options before we start work.
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Do you use third party technicians?
No. Dorks Delivered maintains a strict level of knowledge and professionalism within our company. All technicians used by us are members of the Dorks Delivered team.
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Can I apply to be a Dorks Delivered staff member?
Dorks Delivered is constantly looking for energetic, technologically minded individuals with an knack for customer service. If you have what it takes let us know more about you and apply now.
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Why choose Dorks Delivered?
Our onsite and remote technicians work 7 days offering a flat rate, fast response, and expert help. Plus we offer a unique No Fix No Fee Guarantee! Our technicians will provide you with a specific appointment so you know exactly when we are coming! For more information read more about us.
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Have more questions or need help? Contact Dorks Delivered on 1300 85 DORK (1300 853 675) or help@Dorks Delivered.com.au
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