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IT Support Services

We understand the importance of IT support services and that it's one of the most costly expenditures a business can make. Most small businesses are becoming increasingly reliant on their IT networks and systems, which is why safeguarding them is a critical task.

Dorks Delivered has been helping small businesses for about 15 years to help you get the most out of your IT equipment and software.

Does Your Small Business Need IT Support?

IT Support ServicesYour company probably has a website or other online presence. And if those online assets are down for a short period, clients may not be able to discover or purchase from you.

If you want to get ahead of your competitors, sign up for our IT support and services to improve your business security measures, reduce your IT operational costs, and have the peace of mind that you have an on-call IT team 24/7. 

For a small fixed monthly fee, we will take over the day-to-day IT needs of your business so you can focus on growing your business. For enquiries, call 07 3166 5465 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

1. Improved Security Measures

According to Australian Cyber Security Centre’s July 2020–June 2021 Cyber Threat Report, they received approximately 67,500 cybercrime reports, which is a roughly 13% rise over the previous year. This increased rate equates to one incidence of a cyberattack every eight minutes, which was higher than the previous year's data.

Dark web businesses like ransomware-as-a-service are gradually exposing the market to destructive actors lacking in technical commitment. These breaches are the primary reason why security measures should be your priority. 

For instance, the financial services sector, including insurance companies, often stores sensitive personal data to accommodate their customers. Yet, as soon as you suffer a security breach, you could experience major financial loss and could even face several lawsuits from your clients. Worse, you'll have a permanently tainted reputation.

What to expect?

When you hire an experienced provider of IT support services, they will first assess your current environment and provide suggestions for implementing security measures.

In this way, they can create a detailed Plan of Action that will describe what has to be done to keep your data as safe as possible.

Next, the team will assess your IT infrastructure. They'll check your inventory to guarantee you're not paying for software or equipment that may compromise your productivity and security while simultaneously ensuring regulatory compliance.

2. Round-the-Clock IT Solution

Unfortunately, technical issues don't happen only during business hours. They also occur on weekends and evenings!

With our 24/7 IT support services, you have round-the-clock access to a team of engineers and 'techies' who can assist you in resolving your issue promptly and with the least amount of stress.

Besides this, you can also expect to receive other benefits, including:

• You'll have a single point of contact for all your IT needs, so you wouldn't be confused about who to call when technical problems happen

• Reduce IT employment expenses while still having access to highly skilled engineers

• Expand your company with the help of scalable IT systems and the assistance of an expert provider

Even small businesses with fewer than 50 employees require IT support to deal with crises outside of typical business hours, during an employee's vacation, or due to a health issue.

But it doesn't have to be pricey because you can select between 24/7 monitoring and only having someone to contact when anything goes wrong.

Just keep in mind that the cost of outsourcing will be determined by the kind of service provided. You could also review the service level agreements provided by your supplier for better understanding.

3. Reduced Operational Costs

According to an IDC white paper sponsored by IBM, you may save 24% on IT expenditures by using managed services for any IT support requirements.

Although IT may seem costly when initially adopted, it becomes very cost-effective in the long term by simplifying a company's management and operations.

The reality is an upgraded system pays for itself in a couple of weeks. Improved communication alone leads to a better production rate and, thus, profitability.

Implementing online training programs is a typical example of IT boosting internal processes by lowering expenses and decreasing employee time spent away from work.

Likewise, some wholesale businesses put up a counter for customer assistance and an automated help desk. 

Customers can fill in the details about the services whenever, whatever, and anywhere they want.

Nowadays, online shopping and internet companies are popular because customers could save time and money by not traveling to a shopping center to get what they need and want.

Consequently, IT support services help big and small businesses achieve more with less while maintaining value and quality.

Our IT support services include:

• Onsite & Remote Support

• Critical Server Updates

• Event Log Monitoring

• AV Monitoring

• Disk Monitoring

• Firewall Maintenance & Monitoring

• Continuous Server Health Monitoring

It might be challenging to determine what you need at times. That is why we provide a free one-hour consultation to assess how well your company's IT system is doing.

Why Choose Dorks Delivered for IT Support?

At Dorks Delivered, we provide IT support services that Brisbane companies need to remain competitive. When you choose us, you will get:

Results Aligned With Your Goals

We tailor our IT support services to suit the requirements of your company and help you achieve your desired results. We'll make sure that cutting-edge advancements in technology operate with you, not against you, in a fun and exciting way.

Highly Experienced IT Professionals

Our company is made up of IT support experts, all of whom have extensive experience in handling all things IT. Our goal is to continuously improve and update our knowledge to provide you with top-notch managed IT support services.

Consistent and Proactive IT Support

We are available whenever we are needed. Our team of IT support professionals will consistently be on the lookout to identify points for improvement in your IT infrastructure and apply the necessary solutions if there are problems. 

Strategic Planning for Custom Plans

Creating a custom plan for our clients’ IT support requirements is an integral part of our services. We always make it a point to discuss with our clients all of their needs and expectations to develop a comprehensive set of managed IT support services. 

All-Inclusive IT Solutions 

Whatever you need, we deliver. Here at Dorks Delivered, we provide a complete set of managed IT support Brisbane companies can take advantage of. Book an appointment for a free consultation with our head dork.

Fixed Pricing for Simplified Budgeting

With our fixed pricing, you have better control of your IT support expenses. Simplified budgeting for your IT support needs will allow you to resolve other potential company expenditures and focus on more important matters.

 

Book an Appointment Now

 

Don't be blindsided by your employee's
dark web data.

With more and more data breaches happening every day, it's likely your employees' information is being sold on the dark web. We will search the dark web for compromised credentials associated with your domain.

Let's stop a breach BEFORE it happens!

Get Your FREE Dark Web Scan and Baseline Assessment Today

We put security first. We offer a complimentary baseline security assessment that analyzes your business's dark web presence, simulated phishing response, and security awareness training scores to provide you with an overall look at your human-related security risk. In order to beat cybercriminals, we have to share the cybersecurity responsibility.
 


Get Your Free Scan

Got questions?

We have answers!

Still not convinced? Contact us or give us a call at 07 3166 5465 or check out
these Frequently Asked Questions here!

  • I've just been hacked. What can I do?

    That's terrible news, but we're here to help. The best thing you can do is get a scan done today to put your mind at ease. If you happen to sign up with one of our plans and you're hacked again, we guarantee your data recovery or we pay for the difference that we cannot get back. 

  • How do you find this data?

    When there's a big breach through LinkedIn, Dropbox or any other cloud product that you might have logged into, the person who hacks and finds the data doesn't do it for fun. They do it for their own benefit and financial gain. They sell these passwords off on the dark web and then they get divided up to many different places. We purchase these blocks of passwords so that we can let businesses know if their data is out there. 

  • What happens if I'm hacked after the scan?

    Great question!

    We continue to monitor the dark web for your business on a regular basis for other breaches or found information and alert you as soon as we find out. 

  • I love the idea, but it scares the hell out of me.

    Not really a question, but I understand what you are saying! The big thing is you want the good guys helping you out before the baddies take advantage. If we can access the data, that means other businesses out there can as well. I understand that it's scary to think your passwords are out there on the web. The first thing that you can do is have some monitoring for breaches. 

  • What happens next?

    Once we find the data that has been leaked, we will let you know about it. Then we can go through it together and work out a plan to have a more hygienic password process, and then ensure that you're less likely to be affected again by implementing things such as two-factor authentication and providing your staff with training to be careful and on the lookout for potentially unwanted actions. 

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What is the dark web?

Watch this short video to learn about the dangers of the dark web.

 

 

How does a Dark Web Scan work?

Here are some of the things we do when we do a dark web scan:

  • IT assistance, managed IT services, IT support,  Services

    We Find What's Compromised

    We scan the dark web based on your domain and find all accounts that have been involved in a breach. This information, including compromised credentials, is freely available on the dark web.

  • IT assistance, managed IT services, IT support,  Services

    What Would Your Employees Do?

    Having compromised information on the dark web can increase your risk of receiving a phishing email. See what your employees do when sent a fake phishing email and assess your human vulnerabilities.

  • IT assistance, managed IT services, IT support,  Services

    Remediation Through Education

    We can provide you with engaging, video-based security awareness training. Educate your employees on the risks they face so you can help them better protect themselves and your business.

  • IT assistance, managed IT services, IT support,  Services

    But Why?

    Cybercriminals take advantage of businesses with limited budgets. Technology alone isn't enough when employees are opening the door for cybercriminals. Let us help your employees to keep the door locked.

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Ready to get your business protected with a
Free Dark Web Scan?

We will search the Dark Web for compromised credentials associated with your domain.
Let's stop a breach BEFORE it happens!


Click the button below, and one of our representatives will get back to you as soon as possible!

Get Your Free Scan

 

 

 

❤❤ Check out what our wonderful clients have to say about us ❤❤

I can't say enough good things about the team at Dorks. It's been a long time since I've been this impressed by both the service and the technical expertise. It you need IT & automation help, these are your team.

Scott

Tanner was amazing - went above and beyond to help my poor little Surface Pro. Very grateful for getting me back on line and back to work. Would highly recommend these guys!

Emily

The support staff are amazing, quick to respond, very friendly and don’t talk above you with tech jargon. They keep it simple with super solutions!

Anne

Love the Dorks tech service business - Josh and his team practise what they preach - they are dynamic professional and genuine leaders in their field.

Tony

Us, like most Aussie businesses, had a slow Internet connection. Dorks managed to find the best providers that allowed us to have dual redundant connections and sped up our deliverables.

Dave

Dorks Delivered came into our business and completely changed the way we thought about technology. Our staff utilization is measurable and accountable with in place Key Performance Indicators. We know exactly what staff are performing. All that really matters is our bottom line, and it has never looked better!

Claire

Before, we didn’t even know what a disaster recovery plan was. Lucky for us when the floods hit and our business went underwater, we had a continuity agreement with Dorks. They had us up and running at a new location in hours instead of days. The longest wait time was for the traffic heading out of town!

Emma

Thanks Josh and the team at Dorks Delivered. Super helpful, super efficient and great to work with. IT guys with personality are rare to find. Thanks again Josh.

Avon

Starting a business can suck! Luckily, we had the Dorks to the rescue! We were new off the bat and didn’t know what to do. They held our hand and helped us from the start to where we are now. Websites, email, tech support and forward business planning. The lot!

Louisa

I highly recommend! Tanner, Brian and Brett together make a super hero team. An amazing experience, the staff were so nice and the price for the repair was great. Thank you.

Paige

Josh from Dorks Delivered is very friendly and easy to talk to. He loves to share his stories and give something back to the community. Appreciate his support and time. Highly recommend, thanks Josh.

Ivan

Thanks goodness for Josh at Dorks Delivered! He has provided fantastic advice and on the job training so I can learn and implement a new CRM system, improve my website and hopefully grow my business. Great service, excellent value for money and I highly recommend.

Platinum Bags

Our Awards

We love working to the best of our abilities and we love the recognition for that.

  • 2019 Fastest Growing IT Support Company in Australia

    2019 Fastest Growing IT Support Company in Australia

  • Queensland Small Business Award

     2018 Queensland Small Business Award

  • Young Business Award

    2017 Young Business Award

  • Client Heartbeat Award

    CHB Leader in Managed IT Customer Support

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Managed IT solutions that achieve business objectives

You have a company with lots of moving bits, the last thing you need is the headache from core infrastructure going down and not knowing who to call. If you are a company that requires a complete end to end IT Service Solution we can be here as your Virtual CTO to bounce ideas off and overcome problems. For larger companies, we can home a staff member onsite to be available to you during your working hours while utilizing our remote team for spikes in IT support workload.

Rest assured being around since 2007 we’ve successfully tackled just about every kind of challenge in IT. From a 1200 site deployment and upgrade of infrastructure to the remote power management of government networks saving literally millions of dollars a year. The thing that really drives us is the impact we have working with small to medium businesses throughout South-East Queensland. It could be anything from a month to month Managed IT Support agreements or we could help automate tasks that have any kind of repetition. In turn, this will add efficiency to your workforce while also Saving money and removing time-wasting processes from your employees

No risk, unlimited trial to put us to the test

No other IT Company in Australia will give you this guarantee

We are happy to put our money where our mouth is, let's have a chat about how we can better your technology

Complete IT Solutions in Brisbane QLD

 

Your company is unique

We understand that your company will have its own unique requirements. Some companies hire us as the Complete IT Support Solution for their business while others may require our assistance for some once-off maintenance of their network. Talk with us about your requirements and over a beer or coffee we can see if we are the best fit for your up and coming projects.

We have a long and successful history of working with small to medium-sized businesses throughout South East Queensland. We would love to see your company on the list, but for now, some notable works include:

 

Cinix1

Subway

BMSA Anchoring Systems

Pita Pit

 

Whether it’s a specific project you need to be carried out quickly or a complimentary white-labelled service like a Level 1 helpdesk, we have experience at delivering for other companies just like yours.

Ultimately, we make you look good.

We are here to provide the absolute best IT for your budget

Let's go through your pain points and remove them forever

What we can offer youIT assistance, managed IT services, IT support,  Services

We’re second to none when it comes to having the answer to IT or Technology problems. It doesn't matter how small or larger the challenge, we can tailor-make a bespoke solution that meets your needs and exceeds your expectations. We can offer solutions in any of these areas:

 

 Services

What our customers have to say:

I highly recommend! Tanner, Brian and Brett together make a super hero team. An amazing experience, the staff were so nice and the price for the repair was great. Thank you.

Paige

Tanner was amazing - went above and beyond to help my poor little Surface Pro. Very grateful for getting me back on line and back to work. Would highly recommend these guys!

Emily

This computer repair service is truly convenient. Was able to book an appointment same day and had a service tech to my work in 2 hours. Joshua Lewis was awesome and did a high-quality job. I highly recommend this company for computer repairs. Beats going to a company any day. Thanks again!

James

Let us give you the opportunity to grow your business

Our priority is to provide optimized performance and accountability

Give us a no-risk trial and notice the difference

Why is cybersecurity so important?

60 %

The Amount

of small businesses attacked fail within 6 months post breach.

99 days

Time

between infiltration and detection.

$ 276323

Cost

of cyber crime to an Australian business.

 

Security Big Brother Eye

 

 The Australian Notifiable Data Breaches scheme is now in effect. As more and more companies move to the cloud, it increases the number of places that your data can be taken. If your company suffers a breach involving someone’s personally identifiable information, it is mandatory that you inform them, provide recommendations and report the breach to the OAIC. Failing to do so can result in fines of up to $1.8 million for businesses and $360 000 for directors. Even if your business is not in the cloud and operates in an on-premise or in an 'offline' mode, you could still be affected. Look through some of our blogs or contact us if you want more information around what you can do to Prevent an IT System Security Breach. 

Some of our packages

All of our offerings include unlimited hardware, simple per-user pricing to make it easy to scale up and down with your business. We can tailor a plan to your requirements, but here are a few of our most common plans:

  • Essentials
  • $ 49.99 $ 29.99
  • Unlimited Helpdesk Calls
  • Complete Monitoring Solution
  • Patches and Third-Party Software Updates
  • Reduced Rate ($ 150 hourly rate)
  • FREE bronze web hosting
  • Enquire Now
  • Executive
  • $ 199.99 $ 159.99
  • All of Core AND:
  • Onsite 4 hours per quarter ($ 600 value1)
  • Reduced rate ($ 100 hourly rate)
  • 24/7 Support
  • Office 365 Backup ($ 10 value)
  • Office 365 Management ($ 10 value)
  • Spam Filtering ($ 8 value)
  • Hardware Managed Firewall
  • Cloud Dark Web Monitoring ($ 120 value1)
  • Office 365 Business Premium ($ 20.60 value1)
  • Financially Backed! We pay you if you have downtime.
  • Marketing
    FREE Add-on Bonus!
  • Platinum Managed Hosting ($ 85 value)
  • Domain Name Management ($ 5 value)
  • Domain Name Renewal ($ 97.90 value)
  • Social Management Platform ($ 56 value1)
  • Landing Pages, Convert leads ($ 36 value1)
  • COMPLETE website refresh every 2 years ($ 6500 value1)
  • Enquire Now
*All prices are ex GST & per user, per month. It is a requirement that every user within the business is covered under the agreement, ask us for more details 
*1 6 user minimum

Not convinced? Invest 60 minutes of your time on a health check of your business

If you are not completely in love with Dorks after our first meeting, we will pay you our hourly rate for your time

We are happy to put our money where our mouth is, let's have a chat about how we can better your technology

IT is your Business - Notice the Dorks Delivered Difference

IT CompanyDorks delivered has built a successful network around the relationships we make with our partners. Technology is taking over, you can't run your business successfully without it, we thrive on your success. I invite you to experience a world of limitless possibilities with us.

 Cheers!
JoshuaSignature

Director of Technology (CTO)

 

 

 

 

Book an Appointment Now

Get the IT solutions that suit your business! As a provider of managed IT services in Brisbane and South East Queensland, Dorks Delivered can help you with profit management and company uptime through proactive tech support and cutting-edge technology implementations. When you choose us, you no longer have to pay for business IT services that you don't need. Our packages are made to cater to your needs and help you achieve your business goals. 

Check out what we can do for you!

Hack Assessment & IT System Audit

Hack Assessment, Business Security Assessment, IT Audit, IT System Audit, Network Audit in Brisbane - Dorks Delivered

Is your business protected?

Surprisingly, about 80% of all Brisbane-based businesses can be hacked. Do you want to know what shape your network is in or do you need a second opinion? To help businesses in Brisbane improve their cybersecurity visiblity, we offer business IT security services using non-invasive methods to spot weak points in your system before hackers find them. Our hack assessment and IT audit services also ensure that you are getting what you are paying for and your business is not open to risk or disaster. With our 120-point IT audit checklist, you will know if the words you hear from your in-house IT team or third-party MSP are correct and up to date. We can give you the peace of mind so you can continue doing the voodoo that you do. Learn more

Book a FREE Hack Assessment Today!

 

Business Process Automation

Business Process Automation in Brisbane - Dorks Delivered

Never hesitate to automate!

While most business IT services are focused on fixing problems, our business process automation service is the fulcrum to help you achieve success in business. With the help of our business efficiency experts, your business operations don't stop when you and your employees go home. Take advantage of the latest technology to remove repetitive tasks, get things done faster, and avoid human errors—all of which may slow down your business growth. Take the first step to achieving your business goals! Talk to a dork to find out which of your business processes can be automated.

Schedule a free initial consultation!

 

End-to-End Complete IT Solutions for Your Company

IT assistance, managed IT services, IT support,  Services

You have a company with lots of moving bits, and now the last thing you need is the headache from your core infrastructure going down and not knowing who to call. We manage everything...from your phones, workstations, servers and laptops. Hell! If your grandmother needs a hand setting up her old DVD player to watch Casablanca or Citizen Kane, we can work out a plan to help you with your IT needs at a flat rate per month with our complete end-to-end IT Solution. Let us be your CTO to throw ideas at and overcome problems today and into the future. read more

 

Book in your first task for FREE today!

 

Support for Your IT Company

IT assistance, managed IT services, IT support,  Services

Having spent so many years in the IT ecosystem, we understand what it takes to run an IT company. From the sparkle in your eye when you did your first job to the motivation to learn all of the new technology solutions for your clients. Times change, and maybe you are starting a family or want to go on a holiday, the pain you go through to grow and then be locked into your job can be disheartening. We saw the problem and made a solution! As your right-hand man, we are here to step up and let you regain focus. read more

 

Book in your first task for FREE today!

 

Top-Tier Support

IT assistance, managed IT services, IT support,  Services

It could be a one-off project or your IT team might be undergoing an overhaul. We offer support for companies with onsite IT projects where more hands are needed on deck as well as being there with the bulk-buy abilities to giving your team cost-effective tools to eliminate their repetitive tasks through automation and monitoring. read more

 

 

Everyone needs an IT Security Audit to mitigate risk - Its all about Risk Management

We all look to experts for advice if it’s something that is out of our expertise or we don’t have the time. We get our cars fixed at a mechanic and we get a builder to build our house. For these jobs we normally get 3 quotes, but long term relationships and changes in business direction can adjust your sails and those of the companies you work with. This can affect the security of your network and the integrity and uptime of your company. Your current IT company might be taking you down the garden path and you could be getting ripped off and not even know it.

IT Audit and IT Risk Management in Brisbane QLD

We have a 120 point check list that can be covertly done in the background to ensure the integrity of the work that is being done is up to par and there are no vulnerabilities. The best bit is we give you a report that you can take to your current company to put the hard word on their integrity as a company. Don’t leave yourself open to risk, the report is a small price to pay to ensure you are getting what you are paying for and you don’t have dozens of employees costing you tens of thousands of dollars waiting for days as files are recovered from a corrupt backup. Make sure you have the peace of mind and your mind isn’t occupied with questions like: 

  • Is my network secure?
  • Is my data safe?
  • Am I protected?
  • Is everything running as efficiently as possible?
  • Where is my disaster recovery plan?

We will analyse your current IT infrastructure through our non‐invasive methods and ensure that you are getting what you are paying for and your business is not open to any kind of risks.

 

 

Book an Appointment Now

White-labelled Australian based support for your IT Company

Having spent so many years in the IT ecosystem, we understand what it takes to run an IT company. From the sparkle in your eye when you did your first job to the motivation to learn all of the new technology solutions for your clients. Times change and maybe you are starting a family or want to go on a holiday the pain you go through to grow and then be locked into your job can be disheartening. We saw the problem and made a solution, we are here to step up and let you regain focus as your right hand man!

When you run you own business you cannot afford to sit back and take time off, you cannot afford to get sick or be there for your children’s milestones.

Make us your Right‐Hand man!

Our complete support system can help you out through any of the hurdles that you might be facing. We can reduce your stress by taking care of your duties in your absence or guide you through your expansion process and even sharing your work‐load. This all happens seamlessly as a white label service, protecting your company and your clients.

IT Support

Services offered under the Complete Support are -

 

 

Book an Appointment Now

If you're still reading this, maybe it's time to get back to business... 

and let us handle your IT

You didn’t get into business to fix computers and sort out email issues, or if you did, you would be
in IT support so you don’t need us, right? You got into business to provide a great service or
product, so let us take care of your IT so you can get back to whatever you do best!

SIGN UP TODAY

or CONTACT US

About Dorks Delivered


When did your IT guy last pay you for downtime?

 

Work with a Managed IT company who can help you streamline your systems and operations management. Implementing high‐tech solutions to ensure the integrity, uptime and accountability of all internal system processes gives you the assurance that you have continuity.

 

Read more

Keep in Touch

 

  • 360 St Pauls Terrace, Fortitude Valley QLD 4006
  • 07 3166 5465
  • 1300 85 3675 (1300 85 DORK)

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Dorks Delivered