Why Your Business Should Invest in VOIP
Today we're going to be talking about phone networks, and what way to go for your business. You have these things with phone networks traditionally, that would come into the building, called a trunk, and that would delegate how many numbers that you could have for your business. Now, traditionally, if you want to expand the number of lines, you'd need to call out Telstra, and you'd need to have them come out, and physically enable additional copper lines that are coming into your building.
That could mean that you need to upgrade your hardware to be able to allow for it. This would cost you thousands of dollars for the equipment initially, and then if you needed to upgrade, it would cost you thousands of dollars again. This is something of the past now and the future is looking towards things such as VoIP phones.
VoIP is Awesome!
VoIP phones are great! You can have a business that has one employee or 100 employees, and you can have a business that has 10 employees and goes to 100 employees, and the time to provide those extra lines, would be 10 to 20 minutes online, without any additional hardware for the most part. The things you need to keep into consideration with VoIP is the speed of your network and the speed of your internet connection. If they are slow, your experience is not going to be good.
The entry price for getting into phones with a VoIP setup, very cheap. You can get a VoIP phone for $10 to $20 a month, that gives you unlimited calls. It means that you can move locations for your business, you can have them directly through to your mobile phone, if you're only a small business, you can do all these cool things.
Things to Consider
I definitely suggest any small business that has one or two staff members is to make sure you have a number that people can remember that is not your mobile phone number. The cost of business infrastructure can really add up. But the cost of a 07, 02, 03, or maybe you're going down toward a slightly more expensive path such as 1300 or 1800 is cheap. The price is around $3 to $5 a year, or for 1300, 1800 is around $20 to $30 a month. This could be worth it as if you are going to go away on holidays, you can easily have that divert to someone else, and as your company grows that number can then be used by multiple people.
The huge advantages are that your business can jump up and move locations. You plug your phones into the wall. If they're coming through to what's called a softphone, which is a computer phone that sits on your computer's desktop, not your physical desktop, you can then dial out of. If you're doing that, the cost to move your business and infrastructure is next to nothing. Most of the VoIP providers out there, don't give you these long, hefty, locked-in contracts either. With your traditional line setups, you could be looking to be locked in from anywhere from 12 months to 60 months, which is a long commitment. They're going to charge you extra every time you move location, or you want to add extra lines, and a lot of the time, they'll lock in your pricing as well. With VoIP, the pricing is cheap, and it wasn't a mature technology a few years ago, but it is now, and it's definitely something everything business should be looking at.
Our Set Up
We've got a VoIP setup with 16 lines, so people can call us, and we can have on that one phone number, 16 different people answering calls, and they don't have to be physically tied to one location. We can have them in Melbourne, in Brisbane, on the Gold Coast or anywhere in the world with a decent internet connection. This gives the business synergy and the same feel to any of your customers.
I can transfer a call from myself down to the team in Melbourne or vice versa, and there are no problems with it. That's something you could not do without a very, very expensive physical network setup with your traditional phone lines. With VoIP that comes as an available thing for small businesses, that are on a tight budget.
It is a Great Budget Choice
Your budget is significantly less with VoIP. You don't have to worry about that big capital expense. The ongoing expenses are less, everything is less. So it's a much, much better way to go about it. The only you need to make sure you are investing in is a good internet connection. But with businesses moving to the cloud, that's becoming a necessity, not just for your phone systems, but for your software as a service, applications, and everything else that's in the cloud.
Most people are using their emails in the cloud, so you need to have a good quality internet connection. The cost of a VoIP line and a VoIP setup, if you're looking at and trying to compare between the two, it's chalk and cheese. As long as your internet connection is great, I think you could probably save 90% of whatever you're paying for current landline costs, situation depending.
Helps Make Business Easier
VoIP makes doing business easier, and the way that it does that is you can have that same old desk phone that used to have to be in the office. Now you can use an app on your smartphone so that when you're outside of the office, customers can still call through to the same office number, and they can talk to the receptionist, and she can forward the call straight through to your phone.
You might be thinking, we could always do that, but when the call landed on your phone, there wasn't much you could do with it, except for hanging it up or clicking mute. With the way that VoIP works, is that you can transfer that off to someone else that's back within the office, or someone else that's remotely working away at that stage.
This means that your office setup and the environment are very flexible and it works with you. You don't have to be tied to a desk and tied to a location. Everything comes with you and you're setting the rules. The other features that you can get with VoIP setups are things like IVR or Interactive Voice Call Recognition systems. VoIP will also protect you and your time with your family, while still giving you the flexibility to do the work on your terms.
There are no disadvantages to VoIP over your traditional setups. It is a mature technology, that everyone should be jumping onto and embracing. If you're not using VoIP, you're going behind and you're wasting money. It's stupid if you're not using VoIP. I hope this has been of interest. Stay cool and enjoy your day!