It’s important for a business owner to understand the ins and outs of operating a business. Read on for some tips and best practices that you can take advantage of.
Some people might think it's your staff. Others, your product. Some people, the relationships that you have with clients. So, what I would like to talk about is what I believe the most important thing in business for absolutely everyone: attitude and knowledge.
Wow! We've got a bore of a question that came in. Do we think employees, generally speaking, are an asset or a liability? That's a great question, and it all depends on your environment and the ecosystem that you've brought them up in. It depends.
Need to Move Office?
How to keep business as usual when you're moving office? At some stage throughout your business career, you're going to have to move office. It's very unlikely you're just going to be sitting still in the same spot as when you started. When that time comes, you need to do some prior planning. This will make sure that you don't have any services go down and your customers can still contact you and ultimately as far as anyone externally is concerned, it's business as usual.
In 2019, outsourcing customer service is very popular. Outsourcing customer service has many benefits that can help your business grow. It allows you to scale up the business by concentrating on other facets, bring down costs and most importantly provide you a good quality & professional touch to your entire operation. People who are qualified to handle customers are a huge asset to every organisation. These people can be sourced online, but how do you do it?
Like your life, the health of any company cannot be measured just by profitability. There are many other metrics that you need to look at. One of the most important commercial metrics on your growth rate is the “churn rate”. This metric is more important for SaaS (Software as a Service) and other subscription-based businesses.
When did your IT guy last pay you for downtime?
Work with a Managed IT company who can help you streamline your systems and operations management. Implementing high‐tech solutions to ensure the integrity, uptime and accountability of all internal system processes gives you the assurance that you have continuity.