Five ITIL Service Management Processes in the ITIL Service Lifecycle
An Information Technology Infrastructure Library (ITIL) is best described as a framework with a set of best practices for providing competent IT support services to an organisation. In a nutshell, ITIL’s goal is to produce affordable IT service management. Its aim is to deliver cost-effective IT Service Management. Resource optimisation is the prime area of focus of ITIL. Why is it the prime focus? It regularly reviews the current processes to know where further improvements are needed. Technically speaking, it refines the processes to be as perfect as possible.