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Staff Augmentation vs. Managed IT Solutions

two employees talking about computersOutsourcing IT Management: How Do They Stack Up?

In Australia, some business owners or managers choose to outsource when they need assistance in executing new projects. Outsourcing IT management and monitoring to a third-party provider allows them to increase their agility and overcome short-term capability deficiencies. If you decide to try IT outsourcing, you can choose between two different approaches: staff augmentation and managed IT solutions.

The Pros and Cons of Staff Augmentation

Staff augmentation simply means hiring qualified workers from outside the company to work alongside full-time employees. As a temporary strategy, this approach has a number of advantages over directly hiring new staff members. Its benefits include the following:

Decreased Staffing Costs

Full-time staff members require benefits such as health insurance, retirement plans, and more. With staff augmentation, businesses won’t have to pay for the typical costs of full-time employees while still getting the opportunity to work with IT specialists.


When IT emergencies or unexpected events occur, businesses will need workers with wide skill sets to fix problems or seize opportunities. Staff augmentation can help address staff shortages or seasonal fluctuations.

Low Impact

Staff augmentation lets you add or remove people almost anytime. They can come over and help complete necessary projects and then leave when the task is complete without disrupting your operation.

Despite the potential for reduced costs and flexibility, staff augmentation isn’t always the right or the best approach. This strategy is better suited to short-term projects that have a fixed timeline and a defined need.

Read: The Ultimate Guide to IT Outsourcing for Small Businesses

The Pros and Cons of Managed IT Solutions

Managed IT solutions, also known as the traditional IT outsourcing approach, cate rto the needs of businesses with less training and internal maneuvering. The benefits of this approach include:


With managed IT solutions, the external team assumes control over their part of a project. The third-party IT team also offers service-delivery commitments that aren’t typically found in staff augmentation.

Knowledge Sharing

During the course of a managed IT arrangement, the outsourcers will document and transfer the knowledge they’ve gained to the hiring firm. Comparatively, retrieving this knowledge from the augmented staff can be more difficult.

Defined Outcomes

Fundamentally, managed IT services is about providing the client with a defined outcome. A business can task a managed services provider to complete a project in a set amount of time at a definite rate.

Although managed IT solutions offer many benefits, they also come with risk, reliability, and management disadvantages. The key to ensuring that your projects will be completed accurately and on time is by working with trustworthy and experienced IT companies.

Read: The Benefits of IT Managed Services for Businesses in Australia

The Final Word

Whether you choose the staff augmentation approach or the managed IT services model, the completion of your projects will still depend on the company that you will choose. Outsource your IT system management to trustworthy professionals to have a secure network and be able to focus on your core business activities!

10-Step IT Management Checklist
Contact a CHB Leader in Managed IT Support to learn more about IT outsourcing and other IT security solutions for your business.
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