When to Hire IT Specialists?
More and more Australian businesses are discovering the importance of IT to their overall business success. Evolving technology presents new opportunities to boost efficiency, productivity, and profitability. However, leveraging innovative IT support and services that deliver value can be challenging for your business. This is especially true if you don’t have enough human resources.
The Case for On-Demand IT Support and Services
“If it isn’t core, outsource it” has been a common refrain among CEOs and CFOs for years. By outsourcing non-core and non-critical IT processes to a managed services provider, you can take a strategic approach to small business IT support without the cost and other challenges of beefing up your in-house IT department. Companies are moving beyond relying on IT support solutions to simply cut costs. Apart from providing businesses with an affordable way to utilise top IT talent, businesses that offer on-demand IT services are adding value to organisations.
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Is Outsourced Technical Support Right for You?
It’s not always easy to tell whether you can get by with just your in-house IT team or if you need to call in managed support experts. Here are some reasons that you could benefit from outsourcing your IT needs to an external provider of onsite IT support in Melbourne, Brisbane or Sydney:
1. You Need an Expert for a Special Project
If your in-house IT department is like most, it’s capable of handling support most areas of your environment. However, they may not have the time or expertise to tackle highly technical, one-off projects. With outsourced support, you get access to industry specialists who have the knowledge and experience needed to accomplish these special tasks. What’s more, you can get special projects done without disrupting your in-house IT team’s work involving business-critical processes.
2. You Need Additional Help for IT Emergencies
With IT, as in everything in business, things can go wrong unexpectedly. A virus, staffing issues, and software errors can really throw a spanner in the works. Think of outsourced on-site IT services as an insurance policy when things go south (or if your in-house IT engineer suddenly calls in sick).
3. You Prioritise Work-Life Balance
Stressed out employees are unproductive employees. While your IT team may have the skills needed to oversee your environment and keep it running smoothly 24/7, all that routine help desk work can take a toll on your staff mentally and emotionally. By outsourcing some of the work, you lighten their load while freeing up their time for more creative, rewarding, and value-driven work.
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Technical Support or Managed Services?
Now that you have determined that your organisation needs to outsource IT support and services, you should also figure out whether you need a one-time IT solution or an ongoing service. You can choose between technical support and managed services, or get both! Technical support can be described as reactive—you get access to an IT specialist whenever you encounter a problem that your in-house IT professionals don’t have the time or skill set to fix. For this reason, this IT service model is referred to as “break/fix.” If your business rarely encounters IT issues and has a reliable in-house IT team, getting technical support can be a good way to test the waters of IT outsourcing. While technical support is reactive, managed services are proactive. This service model involves anticipating problems, working to prevent them, and keeping systems running smoothly every day. Managed services are a great option for those who want round-the-clock access to IT solutions without needing to have their own in-house team.
The Final Word
By leveraging innovative solutions and taking a strategic approach toward IT, business owners can cut costs, boost efficiency and productivity, and get a leg up on the competition. Keep in mind that IT support companies have their pros and cons. The type of IT support company and services model you choose should be the one that can meet your organisation’s current and future needs.
