Can You Use a Normal Phone With VoIP?
With VoIP, you also don't get that annoying echo because the whole phone system is digital and faster than it used to be. Rather than running copper lines or going underneath the ceiling around the place. It sounds super, super flexible.
But if you've got your current phone system, can you still use a normal phone with VoIP?
Renier: You can. You just need a VoIP provider. Some people have their phones at home or in their business, and they are looking to swap to VoIP. So what other companies provided was this little box that you plugged into an Internet cable and plug your phone in. This transforms your analog phone into a digital phone. This is way more cost-effective and less expensive. These boxes I am talking about are configured.
How About Calling From Your Mobile Phone Using Your Business Number?
That’s great! It will give you the ability to use your old phones when switching to VoIP. You can also go to new phones by using an app, which is another cool thing. Am I right in saying that most VoIP providers would allow you to have an app on your phone that you can use to make a call using a professional number or business number? So you don't end up getting calls at midnight from a client through your mobile?
Renier: Yes. Most providers have both applications. And in some cases, you can still use third-party applications that might be a little bit more lightweight. It's become a far more common practice nowadays with 4G strengthening and with 5G coming in. This will make everything better.
Answer, Transfer, Hold (With Music)
If I'm not in the office, I've got the softphone. A softphone is a little program on your computer that allows you to answer and hang up the phone and take and transfer calls. But when I'm on the run, I jump into the mobile and use the same app when someone is calling in. How does this vary, especially if you're a smaller business without an existing phone system in place or an intelligent phone system? How do people get that sort of hold music in place?
One of the cool things about a cloud-based VoIP phone system is you can add your hold music, which could be promoting your products. But you're able to add your own hold music, which could be promoting your own products and things like that while people are listening in, is that right?
Renier: I've been in the VoIP industry for over 10 years, and one of the main things that I've realised now is everybody has blind spots. Someone might be an expert in medieval literature. They might not know anything about VoIP or computers, so you need to make it simple and easy to use while still maintaining that versatility. I know people who were born sometime around the Second World War who use VoIP like most of us. You just need to know which buttons to click then you are set and ready to go and do it all on.
Some of the people that you're talking about were probably around when they had one phone for the street to share as opposed to a phone. If there is a problem with it, you can always call someone else if needed.
Renier: It happens quite often as someone will learn how to use the system and then won't change anything for over a year because they don't need to. It just keeps working for them as to how they need to.
VoIP is cool, but of course, it has its disadvantages. Click Next to learn more.