Careers at Dorks Delivered
Careers at Dorks Delivered
At Dorks Delivered, we’re more than just a tech company; we’re a remote family of innovators and problem-solvers committed to making a difference in Australian businesses.
Joining our team means becoming part of a dynamic, supportive environment where creativity and collaboration are encouraged, and every member plays a crucial role in our journey towards excellence.
Why work with us?
Our culture thrives on innovation, respect, and teamwork. We believe in empowering our employees and offering opportunities for growth and development.
Benefits include competitive wages, remote work options, and significant opportunities to grow your career in IT.
Current openings
What we look for
Don’t see your desired role? Here are some of our most desired traits.
- Excellent written and verbal communication skills.
- The drive and desire to work remotely
- Exposure to I.T. technical activities
- Strong conceptual ability in troubleshooting and problem-solving.
- Strong attention to detail, time management, prioritisation and interpersonal skills.
- Work collaboratively with a diversity of customers and co-workers.
- High level of personal drive and self-motivation.
We’re constantly looking for the best talent, so submit your application below and we will get back to you if we can match you to what we need.
Here's what our employees have to say
Current Available Positions
System Sensei
About the Role
As our Senior System Administrator, you’ll be the key figure managing our clients’ IT environments. You’ll be the expert solving complex tech issues and ensuring smooth operations. Your responsibilities will include:
- First Point of Contact: Addressing network issues promptly and professionally.
- System Maintenance: Installing, upgrading, and monitoring software and hardware to ensure optimal performance.
- Data Backup and Recovery: Performing regular backups and ensuring robust data recovery processes.
- Cybersecurity: Implementing up-to-date security protocols to protect against breaches.
- Policy Implementation: Developing and enforcing policies to enhance online security.
- Tech Updates: Keeping abreast of technological advancements and introducing innovative ideas.
- Customer Support: Providing exceptional service and support, resolving inquiries with a positive demeanour.
- Team Collaboration: Working independently and with the team to achieve management objectives, breaking them into achievable milestones.
Skills and Experience
- To excel in this role, you should have:
- 5+ Years Experience: Proven track record as an IT System Administrator.
- Technical Knowledge: Experience with MS365, SyncroMSP, Datto Commerce (Kaseya Quote Manager), PS Scripting, API work, Domotz, Mosyle, and Mac Management.
- Cybersecurity Savvy: Knowledgeable about Australian cybersecurity laws, standards, and regulations.
- Problem-Solving Skills: Ability to tackle challenges and provide innovative solutions.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain tech concepts to non-tech users.
- Attention to Detail: Precision in every task, no matter how small.
- Autonomy: Capability to work effectively without direct supervision.
- Time Management: Stellar time and project management skills.
- Positive Attitude: Flexibility and a positive approach to challenges.
- Initiative: A proactive mindset in developing and solving IT challenges.
Bonus Points For
- An exceptional sense of humor and ability to keep the work environment lively.
- Experience in account access management and system security audits.
Working Hours
- This role requires availability during the Australian 8am-6pm shift.
Tech Navigator
Delivering outstanding client service and ensuring customer satisfaction
IT Support and Troubleshooting
- Provide first-level contact and convey resolutions to customer issues.
- Troubleshoot and resolve technical problems with computing equipment and software.
- Track, route, and redirect problems to correct resources.
Incident and Problem Management
- Lead the response to IT incidents, ensuring timely resolution and minimal disruption.
- Analyse incident trends to identify underlying problems and implement preventive measures.
Documentation and Reporting
- Help maintain comprehensive documentation for IT systems, security protocols, and service desk operations.
- Assist in preparing regular reports on IT performance, security, and customer service metrics.
Tech Road Warriors
Hands-on technical service and client relationship management
Onsite IT Support and Troubleshooting
- Travel to client sites for installations, repairs, maintenance, and troubleshooting of IT hardware and software.
- Provide hands-on technical support, resolving issues on-site to ensure minimal downtime.
- Set up and configure new systems and networks, ensuring they meet client specifications and requirements.
- Perform regular preventive maintenance on clients’ IT equipment to ensure optimal performance.
Incident and Problem Management
- Lead the response to IT incidents, ensuring timely resolution and minimal disruption.
- Analyse incident trends to identify underlying problems and implement preventive measures.
Documentation and Reporting
- Help maintain comprehensive documentation for IT systems, security protocols, and service desk operations.
- Assist in preparing regular reports on IT performance, security, and customer service metrics.
Brand Magician
Orchestrating effective marketing strategies and elevating the company’s brand
Responsibilities
- Implement marketing strategies to promote the company’s products and services.
- Identify target markets and tailor marketing campaigns,including SEO, PPC, email marketing, and social media advertising to reach and engage these audiences effectively.
- Analyze market trends and competitor strategies to inform marketing decisions.
- Manage the company’s website and ensure it is up-to-date, user-friendly, and informative.
- Lead the creation of digital content, including blogs, videos, and social media posts, which resonates with the target audience and drives engagement.
- Ensure brand consistency and convey the company’s values and messaging effectively.
- Work closely with the sales team to align marketing and sales strategies.
- Collaborate with other departments to ensure a cohesive approach to market the MSP’s services.
- Regularly track and analyze marketing campaign performance and adjust strategies as needed.
- Prepare detailed reports on marketing metrics and present findings to management.
- Keep abreast of the latest marketing trends and technologies, especially those relevant to MSPs.
Growth Hacker
Seeking new clients and opportunities and aligning sales with broader business development
Client Acquisition and Business Opportunities
- Identify and pursue new business opportunities to expand the client base.
- Understand potential clients’ needs and propose solutions that align with their objectives.
- Negotiate and close deals, converting prospects into clients.
- Ensure seamless handover of new clients to account management or service teams, facilitating seamless customer journeys.
- Follow up with leads and clients to gather feedback and foster ongoing engagement.
Client Communication and Relationship Management
- Act as a primary technical contact for key clients, understanding and addressing their IT needs.
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
Technical Expertise and Consultation
- Stay updated with the latest technologies and trends relevant to the clients’ industries.
- Provide expert advice and consultation on IT solutions and best practices.
- Educate clients on the use and benefits of products and services offered by the MSP.
