Careers at Dorks Delivered
Careers at Dorks Delivered
At Dorks Delivered, we’re more than just a tech company; we’re a remote family of innovators and problem-solvers committed to making a difference in Australian businessiess
Joining our team means becoming part of a dynamic, supportive environment where creativity and collaboration are encouraged, and every member plays a crucial role in our journey towards excellence.
Why work with us?
Our culture thrives on innovation, respect, and teamwork. We believe in empowering our employees, offering opportunities for growth and development.
Benefits include competitive wages, remote work options, and significant opportunities to grow your career in IT.
Current openings
What we look for
Don’t see your desired role? Here are some of our most desired traits.
- Excellent written and verbal communication skills.
- The drive and desire to work remotely
- Exposure to I.T. technical activities
- Strong conceptual ability in troubleshooting and problem solving.
- Strong attention to detail, time management, prioritisation and interpersonal skills.
- Work collaboratively with a diversity of customers and co-workers.
- High level of personal drive and self-motivation.
We’re constantly looking for the best talent, so submit your application below and we will get back to you if we can match you to what we need.
Here's what our Employees have to say
“I have the world's best boss, best colleagues, and can work anytime anywhere. Not to mention the unlimited opportunities for learning and growth.”
"I am thrilled with the continuous stream of new challenges that keeps me fully engaged. The satisfaction derived from crafting solutions is unparalleled, and the immediate impact of these solutions is incredibly rewarding. This aspect truly sets Dorks apart and adds an extra layer of fulfilment to the entire experience.”
"I love the collaboration of the whole dorks fam! constant learning opportunity and support from colleagues"
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Current Available Positions
Brand Magician
Orchestrating effective marketing strategies and elevating the company’s brand
Responsibilities
- Implement marketing strategies to promote the company’s products and services.
- Identify target markets and tailor marketing campaigns,including SEO, PPC, email marketing, and social media advertising to reach and engage these audiences effectively.
- Analyze market trends and competitor strategies to inform marketing decisions.
- Manage the company’s website and ensure it is up-to-date, user-friendly, and informative.
- Lead the creation of digital content, including blogs, videos, and social media posts, which resonates with the target audience and drives engagement.
- Ensure brand consistency and convey the company’s values and messaging effectively.
- Work closely with the sales team to align marketing and sales strategies.
- Collaborate with other departments to ensure a cohesive approach to market the MSP’s services.
- Regularly track and analyze marketing campaign performance and adjust strategies as needed.
- Prepare detailed reports on marketing metrics and present findings to management.
- Keep abreast of the latest marketing trends and technologies, especially those relevant to MSPs.
Growth Hacker
Seeking new clients and opportunities and aligning sales with broader business development
Outbound Sales Efforts
- Help the Sales Maestro to actively seek and acquire new clients.
- Assist the Sales Maestro in developing and implementing effective sales tactics to target potential customers.
- Reach out to prospective clients through cold calling, emailing, networking, and social media.
Client Acquisition and Business Opportunities
- Identify and pursue new business opportunities to expand the client base.
- Understand potential clients’ needs and propose solutions that align with their objectives.
- Negotiate and close deals, converting prospects into clients.
Lead Nurturing and Handoff
- Implement processes to effectively nurture leads through the sales funnel.
- Ensure seamless handover of new clients to account management or service teams, facilitating seamless customer journeys.
- Follow up with leads and clients to gather feedback and foster ongoing engagement.
Client Account Management
- Build and maintain strong relationships with a portfolio of clients.
- Understand each client’s business needs and IT requirements to provide tailored solutions.
- Regularly communicate with clients, providing updates and gathering feedback to improve services.
- Identify upselling and cross-selling opportunities to enhance client satisfaction and business revenue.
Client Communication and Relationship Management
- Act as a primary technical contact for key clients, understanding and addressing their IT needs.
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
Technical Expertise and Consultation
- Stay updated with the latest technologies and trends relevant to the clients’ industries.
- Provide expert advice and consultation on IT solutions and best practices.
- Educate clients on the use and benefits of products and services offered by the MSP.
Tech Navigator
Delivering outstanding client service and ensuring customer satisfaction
IT Support and Troubleshooting
Incident and Problem Management
Compliance and Best Practices
Documentation and Reporting
IT Support and Troubleshooting
- Provide first-level contact and convey resolutions to customer issues.
- Troubleshoot and resolve technical problems with computing equipment and software.
- Track, route, and redirect problems to correct resources.
Incident and Problem Management
- Lead the response to IT incidents, ensuring timely resolution and minimal disruption.
- Analyse incident trends to identify underlying problems and implement preventive measures.
Compliance and Best Practices
- Ensure compliance with relevant IT and cybersecurity regulations and standards.
- Stay updated on industry best practices and incorporate them into the organization’s IT strategies.
- Contribute to the organization’s overall IT strategy, aligning IT goals with business objectives.
Documentation and Reporting
- Help maintain comprehensive documentation for IT systems, security protocols, and service desk operations.
- Assist in preparing regular reports on IT performance, security, and customer service metrics.
Tech Road Warriors
Hands-on technical service and client relationship management
Field Service Technician Duties
IT Support and Troubleshooting
Incident and Problem Management
Compliance and Best Practices
Documentation and Reporting
Field Service Technician Duties
- Travel to client sites for installations, repairs, maintenance, and troubleshooting of IT hardware and software.
- Provide hands-on technical support, resolving issues on-site to ensure minimal downtime.
- Set up and configure new systems and networks, ensuring they meet client specifications and requirements.
- Perform regular preventive maintenance on clients’ IT equipment to ensure optimal performance.
IT Support and Troubleshooting
- Provide first-level contact and convey resolutions to customer issues.
- Troubleshoot and resolve technical problems with computing equipment and software.
- Track, route, and redirect problems to correct resources.
Incident and Problem Management
- Lead the response to IT incidents, ensuring timely resolution and minimal disruption.
- Analyse incident trends to identify underlying problems and implement preventive measures.
Compliance and Best Practices
- Ensure compliance with relevant IT and cybersecurity regulations and standards.
- Stay updated on industry best practices and incorporate them into the organization’s IT strategies.
- Contribute to the organization’s overall IT strategy, aligning IT goals with business objectives.
Documentation and Reporting
- Help maintain comprehensive documentation for IT systems, security protocols, and service desk operations.
- Assist in preparing regular reports on IT performance, security, and customer service metrics.
