Comprehensive IT Services for Your Business

1. Strategic Quarterly Review: As part of our Complete IT Solution plan, we prioritise regular communication and collaboration. Once a quarter, we schedule a 2-hour session to sit down with you and discuss the current state of your business, your goals, and any challenges you may be facing. We offer insights into what should be happening in your business, identify areas that may need improvement, and explore new solutions available in the marketplace. This strategic review helps align your IT strategy with your business objectives.
2. Personal Development Training: During the quarterly review session, we offer training opportunities for your staff as a way to foster personal development. We believe in empowering your team with the knowledge and skills they need to leverage technology effectively. By investing in ongoing training, we ensure that your staff remains up-to-date with the latest tools and best practices, leading to increased productivity and efficiency.
3. Comprehensive Software Coverage: Our Complete IT Solution plan includes all software licensing necessary to maintain your network. We provide industry-leading software solutions to support your business operations, ensuring continuity and efficiency. With our software coverage, you can focus on your core business, knowing that your software needs are fully taken care of.
4. Proactive Monitoring and Maintenance: We understand the importance of network uptime and continuity. Our Complete IT Solution plan includes proactive monitoring and maintenance to keep your network running smoothly. We use industry-leading hardware and software solutions to ensure the reliability and stability of your IT infrastructure. Our team will perform regular maintenance tasks, including updates, patches, and security checks, to minimise the risk of disruptions and vulnerabilities.
5. Standard Maintenance Service Level: Our plan offers standard maintenance service levels of 4 hours for servers and critical network devices and 8 hours for workstations during business hours. This ensures that any issues or concerns are addressed promptly and efficiently, minimizing downtime and maximising productivity.

Please note that the Complete IT Solution plan does not include project work, such as additions or removals from your network, migrations to different business locations, or significant changes to your current network setup. These project-related services can be discussed separately based on your specific requirements.