With the Australian manufacturing industry’s exciting growth trajectory, IT solutions are essential in helping companies get ahead. We understand that innovation is vital to continuing this success and have invested heavily in providing clients with high-quality support from our team of tech experts.
South-East Queensland manufacturing businesses of all sizes benefit from our IT support and services. Our tailored customer experience automation, enhanced cyber security protection, and cloud computing options help them stay on the right path in business as they grow cost-efficient, secure and scalable. It’s time to maximise your resource potential without breaking the bank.
Keep Your Clients in the Know
Years of discussions with manufacturing company leaders in Queensland have highlighted a common desire for enhanced customer service. To address this, a comprehensive communication solution is crucial.
We offer a tailored platform perfect for manufacturing businesses that allow you and your team to stay connected with clients through various modes of communication, such as voice calls, messaging, and video conferencing, regardless of location. This offers unparalleled convenience, saves time in the long run, and improves overall communication for your team and customers.
- Combine voice/video/messaging into one tool
- Organising projects into channels
- Securely share client files
- Send business texts and receive voicemails
- AI-powered call transcription
- Virtual receptionist options to create custom routing, so clients reach the right member of your staff
- Live coaching and sentiment analysis to help you improve client support
- Encrypted to meet global compliance standards
Remote Monitoring and Management
If Your Business Suffers Downtime, We'll Pay For It
Manufacturing companies in Australia are under constant pressure to maintain high levels of efficiency and productivity or risk costly disruptions. Without the proper tools, monitoring and managing resources can be challenging for small businesses with limited budgets.
Our remote monitoring and management services provide a cost-effective solution for preventing accidental equipment failures, reducing downtime and increasing productivity. We’re so confident in our services that they come with an uptime guarantee – if your business experiences any equipment downtime, we will compensate you for it.
- Real-time issue resolution
- A complete network management protocol
- Windows and third-party patch management
- Regular insight reports
Monitored Backup and Disaster Recovery
Secure Your Data Quickly and Efficiently
Manufacturing businesses in Australia have unique needs regarding data storage and backup management. Along with the daily use of data, manufacturing companies are also dealing with sensitive production information and records, making data security a top priority.
With over 20 years of experience in the manufacturing industry, we have the capability and knowledge to handle your data management needs. Our full-featured backup and disaster recovery system offers transparent pricing, and we stay up to date with the latest strategies and technology to keep your critical information secure.
- Fully automated backups in real-time
- Multiple copies, including offsite replication
- Incremental backups to check for data corruption
- Regular reviews and consolidation of data sources
- Swift and easy recoveries
Enhanced Safety Measures
When dealing with sensitive and confidential information regularly, such as production data, technical documents, and records, your choice in cybersecurity protection is crucial. A cyber-attack can have severe consequences for your business, its clients, and your reputation.
To ensure the complete protection of our clients, we proactively monitor potential vulnerabilities and evaluate current security measures. By utilising our cutting-edge technology and expertise, we provide manufacturing businesses with comprehensive solutions that ensure privacy, security, and compliance with relevant regulations.
- One-click remediation
- A team of 24/7 threat hunters
- Persistence footholds for malware detection
- Managed antivirus prevention
- Preemptive ransomware detection
Improve Your Business Workflow
Increasing productivity is essential for manufacturing companies to remain competitive in today’s ever-changing industry. With increased productivity, businesses can increase output, drive efficiency and save time and money.
Our productivity tools can supercharge your business, enabling it to take on more projects and orders with increased profitability. Simultaneously, these same tools give employees the right platform for reaching their targets and achieving greater success together.
- A collaborative workspace
- Streamlined processes
- Analytic measurement tools
- Cloud document management
- Intelligent process automation
- Internal and external collaboration options
Insightful Knowledge, Affordable Pricing
Effective time management is essential for businesses in the manufacturing industry to increase efficiency and productivity. Our time management solutions can provide a range of valuable benefits worth considering.
Our options can increase productivity by providing visibility and insights into how office employees spend their time, helping employees maintain work-life balance, and providing business owners with valuable data.
- Accurate timekeeping and progress reports
- Automatic tracking
- Offline capabilities
- Integration with other systems
- Enhanced data privacy
Improve Your Marketing Results
Using customised, tailored content as part of your digital marketing plan, you can gain valuable insights into customer behaviour and preferences. Our team can assist you in doing so efficiently and cost-effectively.
Our digital marketing tools provide a range of options to help your manufacturing business increase brand recognition, establish credibility and trust among clients, and generate leads and conversions through automated customer experiences.
- SEO assistance
- Tracking customer behaviour
- Lead generation
- Creating targeted campaigns
- Copywriting services
- Automated email marketing
All-In-One Hosting Solution
Having your website online without interruptions is especially vital for manufacturing companies that rely on their website for customer communication and information sharing. By letting us handle your hosting needs, manufacturing companies can avoid interruptions and downtime, allowing them to focus on more critical business operations.
Our web hosting services are incredibly affordable and offer fast, reliable, and secure hosting for manufacturing websites with the support of our technical team.
- Australian web hosting
- Guaranteed uptime
- Website backup
- SSL certificate
- Security updates and maintenance
Hassle-Free Cloud Migration
Implementing cloud computing solutions can enhance business efficiency by cutting costs, maximising office space, and simplifying time-consuming tasks, allowing your employees to focus on essential work.
Transitioning to the cloud can be challenging, but our team is here to assist you. With over a decade of experience managing cloud solutions for various industries, we can offer you multiple options to ensure your business is ready for the future while being cost-effective.
- Cloud architecture and enablement
- Migration services
- Custom projects
- Security strategy and enablement