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The 4 Cs of Selecting an IT Support Provider

4 Cs of Selecting an IT Support Provider-Dorks Delivered

Looking for an IT Support Provider for Your Business?

An IT service provider plays an important role when it comes to the daily operations of Aussie businesses. An IT partner is responsible for helping you with some or all of the IT-related aspects for your business to work like clockwork. This is the reason why selecting an IT support provider is significant and, at the same time, a hard decision to make.

 

Do you really want just an IT support provider?

There are a lot of IT companies in Queensland. Aside from IT support providers, you can also find:

• IT vendors

• IT auditors

• IT consultants

Keep in mind that an IT vendor (or an IT service provider) can provide you with the daily technical services that are essential to keep your business operations smoothly running. IT auditors help you ensure that your in-house IT team or IT service provider is doing their job, while IT consultants not only cater to your daily IT support needs but also guide you with your long-term information security strategy.

Capabilities

Each business is unique and has different technological environments. Each has their own preferences in terms of the technology to use. Therefore, it is vital that your IT support provider has years of industry experience, technical expertise, and immense capabilities. Companies with vast capabilities can support your exceptional technological environment and needs.

 

Don’t know what you need exactly? Book a free, no-commitment 60-minute consultation with a dork.

 

Communication

In any kind of relationship, having an open line of communication is needed. This is also true when it comes to IT partnership. A good IT support provider will keep you informed and updated about every aspect of your IT system. It includes active projects, open or pending technical issues, and even planned unexpected service outages. They will always keep you attuned with what’s happening on your business.

Culture

Business culture is often overlooked but it is one of the most necessary qualities that you should look for in an IT support provider. It can make or break a partnership. Your IT partner will be somewhat integrated into your organisation to help you realise your business goals, so you should make sure that your IT support provider’s culture aligns with or close to your organisation’s.

Confidence

When looking for an IT partner, one of the most crucial questions that you should ask yourself is this: “Can we fully trust this IT company?” You must remember that when you hire an IT support provider, you’ll be entrusting one of your business’ vital aspects. You’ll know that you can trust your IT partner when:

• They undergo regular audits to achieve third-party certification.

• They conduct detailed background checks on their employees.

• They invest in certified staff members and partnerships with known industry leaders.

 

Don’t know what you need exactly? Book a free, no-commitment 60-minute consultation with a dork.

 

The Final Word

It is true that looking for the best IT support provider is hard, especially when you have lots of options here in Australia. Nevertheless, you must make sure that you covered the four Cs—capabilities, communication, culture, and confidence. Only those IT companies who possess these qualities are what you can call your true IT partner.

Editor’s Note: This post was originally published in April 2019. It has been revamped and updated for accuracy and comprehensiveness.

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Kennard
02:22 28 Nov 24
I am very Satisfied with the services provided by Dorks; the teams are highly responsive and supportive.
Eleanor Swanepoel
08:38 19 Nov 24
The Dorks got me into my system after it was locked out and the device destined for landfill. Having worked with the Dorks team for 4 years, I have always found them responsive, helpful and diligent. Thoroughly recommend!
Trent Marshall
03:33 15 Nov 24
Josh and the entire Dorks team could not be any more professional, helpful, friendly and knowledgeable if they tried. Time and time again they were patient and went above and beyond to resolve numerous complicated IT issues for myself and my team, at all hours of the day and night. I recommend them to all size and scale of businesses, as no problem is too large for the Dorks! Thanks again Josh and I wish you and the team every success in work and in life.
Meg Dennis
21:27 08 Nov 24
There are very few organisations that have a service culture of going above and beyond. Josh Lewis, Dorks founder did that this week with myself and several peers, helping us through a difficult IT situation. Dorks Managed IT Services are relationship grounded, solution oriented and outcomes based. They are outstanding in their sector.
Meenakshi Vivek
06:46 08 Nov 24
I had the pleasure of speaking with Joshua from Dorks on an IT issue outside of their scope, and I couldn't be more impressed. He went above and beyond to not only resolve my problem quickly on late Friday afternoon but also was very friendly and supportive. His dedication to ensuring everything was working perfectly, truly stood out. Highly recommend Joshua Lewis @Dorks for anyone needing reliable and expert IT assistance!Thank you so much Josh!
Mark Mathews
02:16 15 Aug 24
I've been a client of Dorks Delivered for many years and for good reason! They are so easy to deal with, value for money, host and manage my website, provide office software at discounted rates, easily fix website issues etc. A seamless and easy IT company to deal and communicate with that I highly recommend for all your IT needs.
john aguiflor
03:59 05 Dec 23
Definitely a dream work place!
The Irrigation Shop
02:52 28 Nov 23
These Dorks are fantastic. Always ready to solve any problem we have. Cyber-security, hardware, even tips on marketing. Josh is always approachable and friendly, and the team are top-notch!
Rob Swanson
21:25 27 Nov 23
Dorks has helped get our company IT needs on track and streamlined. They are easily contactable when problems occur and are quick to get you back up and running!
Rimas Veselis
16:55 27 Nov 23
Always extremely helpful!
Mark Ong
02:00 27 Nov 23
The best organisation I've work with so far. All staff are hands-on and they will understand your business in order to support you the best way possible. They are the partners you need for any kind of tech solutions. I love that they are open to two-way feedback and will let you know if something is realistic or not and what is the best solution to move forward given the circumstances. It is no surprise that they come highly recommended for me.
Ben Rayner
01:28 27 Nov 23
Very happy to recommend Dorks Delivered with Teck support etc, we worked together for over 10 years and have all issues resolved promptly.Thanks Team Dorks
Tim Nelson
01:04 20 Nov 23
A refreshing company to manage my IT requirements. Over and above service, and always coming to me with new ideas and concepts
Louise Bedford
03:10 28 Aug 23
Joshua Lewis is a super star. Generous of spirit, skilled as an interviewer, and gifted with the ability to see exactly what people need - I'm sure you'll enjoy dealing with Dorks Delivered.
Dave Abbot
09:08 09 Aug 23
Absolute guns in the industry. Trustworthy reliable and brutally honest.
Tanner Anderson
07:24 04 Aug 23
Working with the team at Dorks is always a pleasure!
Bryan Nillos
00:21 03 Aug 23
Great place and great people to work with. The best MSP, value for money!
Kubrador
04:28 02 Aug 23
I strongly endorse Dorks Delivered for their outstanding Managed IT Services! With a proactive and reliable team, they provide round-the-clock support and top-notch cybersecurity, making them an invaluable partner for achieving business success.
Mark Pope
05:26 06 Jul 23
Definitely talk to Josh Lewis and the Dorks about your managed IT needs. Apart from being smart and having a great team, I have found him to be genuinely concerned about his clients, coming up with the best advice that suits their needs.
Cameron Quin
03:52 05 Jul 23
Honestly, our business wouldn't survive without them. Josh and his team just know everything and I have peace of mind when it comes to the uptime. Of my business. And they give awesome little freebies!!
Adrian Peterson
23:49 25 Apr 23
We recently transferred our I.T. needs to Dorks Delivered and they have been fantastic. The response times, ease of accessibility to them and their understanding of our needs have been brilliant. It's been a complete 180 degree shift from our previous vendor Mercury I.T. We are so pleased with the change and would happily recommend Dorks Delivered to other businesses.
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