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IT Support Companies and Services for Your Organisation

IT Support Companies and Services for Your Organisation

When to Hire IT Specialists?

More and more Australian businesses are discovering the importance of IT to their overall business success. Evolving technology presents new opportunities to boost efficiency, productivity, and profitability. However, leveraging innovative IT support and services that deliver value can be challenging for your business. This is especially true if you don’t have enough human resources.

 

The Case for On-Demand IT Support and Services

“If it isn’t core, outsource it” has been a common refrain among CEOs and CFOs for years. By outsourcing non-core and non-critical IT processes to a managed services provider, you can take a strategic approach to small business IT support without the cost and other challenges of beefing up your in-house IT department. Companies are moving beyond relying on IT support solutions to simply cut costs. Apart from providing businesses with an affordable way to utilise top IT talent, businesses that offer on-demand IT services are adding value to organisations.

 

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Is Outsourced Technical Support Right for You?

It’s not always easy to tell whether you can get by with just your in-house IT team or if you need to call in managed support experts. Here are some reasons that you could benefit from outsourcing your IT needs to an external provider of onsite IT support in Melbourne, Brisbane or Sydney:

 

1. You Need an Expert for a Special Project

If your in-house IT department is like most, it’s capable of handling support most areas of your environment. However, they may not have the time or expertise to tackle highly technical, one-off projects. With outsourced support, you get access to industry specialists who have the knowledge and experience needed to accomplish these special tasks. What’s more, you can get special projects done without disrupting your in-house IT team’s work involving business-critical processes.

 

2. You Need Additional Help for IT Emergencies

With IT, as in everything in business, things can go wrong unexpectedly. A virus, staffing issues, and software errors can really throw a spanner in the works. Think of outsourced on-site IT services as an insurance policy when things go south (or if your in-house IT engineer suddenly calls in sick).

 

3. You Prioritise Work-Life Balance

Stressed out employees are unproductive employees. While your IT team may have the skills needed to oversee your environment and keep it running smoothly 24/7, all that routine help desk work can take a toll on your staff mentally and emotionally. By outsourcing some of the work, you lighten their load while freeing up their time for more creative, rewarding, and value-driven work.

 

Not sure if you need a new IT partner? Book in a free 60-minute call to further understand the health of your IT.

 

Technical Support or Managed Services?

Now that you have determined that your organisation needs to outsource IT support and services, you should also figure out whether you need a one-time IT solution or an ongoing service. You can choose between technical support and managed services, or get both! Technical support can be described as reactive—you get access to an IT specialist whenever you encounter a problem that your in-house IT professionals don’t have the time or skill set to fix. For this reason, this IT service model is referred to as “break/fix.” If your business rarely encounters IT issues and has a reliable in-house IT team, getting technical support can be a good way to test the waters of IT outsourcing. While technical support is reactive, managed services are proactive. This service model involves anticipating problems, working to prevent them, and keeping systems running smoothly every day. Managed services are a great option for those who want round-the-clock access to IT solutions without needing to have their own in-house team.

 

The Final Word

By leveraging innovative solutions and taking a strategic approach toward IT, business owners can cut costs, boost efficiency and productivity, and get a leg up on the competition. Keep in mind that IT support companies have their pros and cons. The type of IT support company and services model you choose should be the one that can meet your organisation’s current and future needs.

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Kennard
02:22 28 Nov 24
I am very Satisfied with the services provided by Dorks; the teams are highly responsive and supportive.
Eleanor Swanepoel
08:38 19 Nov 24
The Dorks got me into my system after it was locked out and the device destined for landfill. Having worked with the Dorks team for 4 years, I have always found them responsive, helpful and diligent. Thoroughly recommend!
Trent Marshall
03:33 15 Nov 24
Josh and the entire Dorks team could not be any more professional, helpful, friendly and knowledgeable if they tried. Time and time again they were patient and went above and beyond to resolve numerous complicated IT issues for myself and my team, at all hours of the day and night. I recommend them to all size and scale of businesses, as no problem is too large for the Dorks! Thanks again Josh and I wish you and the team every success in work and in life.
Meg Dennis
21:27 08 Nov 24
There are very few organisations that have a service culture of going above and beyond. Josh Lewis, Dorks founder did that this week with myself and several peers, helping us through a difficult IT situation. Dorks Managed IT Services are relationship grounded, solution oriented and outcomes based. They are outstanding in their sector.
Meenakshi Vivek
06:46 08 Nov 24
I had the pleasure of speaking with Joshua from Dorks on an IT issue outside of their scope, and I couldn't be more impressed. He went above and beyond to not only resolve my problem quickly on late Friday afternoon but also was very friendly and supportive. His dedication to ensuring everything was working perfectly, truly stood out. Highly recommend Joshua Lewis @Dorks for anyone needing reliable and expert IT assistance!Thank you so much Josh!
Mark Mathews
02:16 15 Aug 24
I've been a client of Dorks Delivered for many years and for good reason! They are so easy to deal with, value for money, host and manage my website, provide office software at discounted rates, easily fix website issues etc. A seamless and easy IT company to deal and communicate with that I highly recommend for all your IT needs.
john aguiflor
03:59 05 Dec 23
Definitely a dream work place!
The Irrigation Shop
02:52 28 Nov 23
These Dorks are fantastic. Always ready to solve any problem we have. Cyber-security, hardware, even tips on marketing. Josh is always approachable and friendly, and the team are top-notch!
Rob Swanson
21:25 27 Nov 23
Dorks has helped get our company IT needs on track and streamlined. They are easily contactable when problems occur and are quick to get you back up and running!
Rimas Veselis
16:55 27 Nov 23
Always extremely helpful!
Mark Ong
02:00 27 Nov 23
The best organisation I've work with so far. All staff are hands-on and they will understand your business in order to support you the best way possible. They are the partners you need for any kind of tech solutions. I love that they are open to two-way feedback and will let you know if something is realistic or not and what is the best solution to move forward given the circumstances. It is no surprise that they come highly recommended for me.
Ben Rayner
01:28 27 Nov 23
Very happy to recommend Dorks Delivered with Teck support etc, we worked together for over 10 years and have all issues resolved promptly.Thanks Team Dorks
Tim Nelson
01:04 20 Nov 23
A refreshing company to manage my IT requirements. Over and above service, and always coming to me with new ideas and concepts
Louise Bedford
03:10 28 Aug 23
Joshua Lewis is a super star. Generous of spirit, skilled as an interviewer, and gifted with the ability to see exactly what people need - I'm sure you'll enjoy dealing with Dorks Delivered.
Dave Abbot
09:08 09 Aug 23
Absolute guns in the industry. Trustworthy reliable and brutally honest.
Tanner Anderson
07:24 04 Aug 23
Working with the team at Dorks is always a pleasure!
Bryan Nillos
00:21 03 Aug 23
Great place and great people to work with. The best MSP, value for money!
Kubrador
04:28 02 Aug 23
I strongly endorse Dorks Delivered for their outstanding Managed IT Services! With a proactive and reliable team, they provide round-the-clock support and top-notch cybersecurity, making them an invaluable partner for achieving business success.
Mark Pope
05:26 06 Jul 23
Definitely talk to Josh Lewis and the Dorks about your managed IT needs. Apart from being smart and having a great team, I have found him to be genuinely concerned about his clients, coming up with the best advice that suits their needs.
Cameron Quin
03:52 05 Jul 23
Honestly, our business wouldn't survive without them. Josh and his team just know everything and I have peace of mind when it comes to the uptime. Of my business. And they give awesome little freebies!!
Adrian Peterson
23:49 25 Apr 23
We recently transferred our I.T. needs to Dorks Delivered and they have been fantastic. The response times, ease of accessibility to them and their understanding of our needs have been brilliant. It's been a complete 180 degree shift from our previous vendor Mercury I.T. We are so pleased with the change and would happily recommend Dorks Delivered to other businesses.
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