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What Are the Indicators of a Good IT Support Service?

Wasting money on IT support service

Is Your IT Support Measuring Up to Your Expectations?

Business owners in Australia always want to get their money’s worth for every decision they make. Choosing how you manage your IT concerns implies consequential costs for your business. If you opted for managed IT services over individually paid IT support jobs, you should check regularly if they’re still serving your business needs. Is it time to switch? Read on below to find out.

 

Do you need reliable 24/7 IT support services for your business? Book a free consultation!

How to Tell If You Are Getting Your Money’s Worth

Wasting money on IT support service Automation and customer service are the future drivers of IT support services. Automation is the most cost-efficient option, but a few processes cannot be automated. Put a premium on experienced-based consumer value. Customer service is another basic indicator of high-performing managed IT services, and listed below are other factors to consider. 

1. Do they provide 24/7 IT support?

Traditional business hours no longer apply in this age of globalisation and technological advancement. Businesses cannot afford unnecessary downtime. Whether it’s a server breaking down or the company website suddenly going offline, you need to address these IT issues immediately.

2. Do they respond and fix issues quickly?

When you call for tech support, you should choose the provider with the quickest response. No one likes automated responses and hold music either. When your system was suddenly attacked by a virus, you wouldn’t like to be kept waiting and left stressing over how much damage was done.

3. Is the service personalised?

IT Support Service The best customer service comes from companies that immediately identify you. They won’t require your information every time you call just because the agent on the other line does not recognise you. If you reported an IT issue before and need updates, an effective tracking tool should be in place.

If there is one thing that automation can never replace, it is this human aspect of IT support. Tech professionals should customise their service for clients and have the experience to address your issues.

4. Is It In-House IT or Outsourced IT Services?

As a small business owner, you should ask if the investment is worth the costs. If the IT support team is not meeting your expectations, why should you retain them? It will all boil down to your company’s budget. An expert must be present to address your IT concerns, be it an individual that you hire full-time, a company providing support on a per-issue basis or an enterprise offering full-scale managed IT services.

Every business has unique needs. Talk to a Dork about your IT needs. 

The Final Word

As most business needs are constantly changing, you should review your IT support team regularly to ensure their service is still cost-effective and useful to your business. Regular technical issues can become intermittent instead, and complex problems that could only be resolved with extensive IT services can be addressed on a per-issue basis.


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Kennard
02:22 28 Nov 24
I am very Satisfied with the services provided by Dorks; the teams are highly responsive and supportive.
Eleanor Swanepoel
08:38 19 Nov 24
The Dorks got me into my system after it was locked out and the device destined for landfill. Having worked with the Dorks team for 4 years, I have always found them responsive, helpful and diligent. Thoroughly recommend!
Trent Marshall
03:33 15 Nov 24
Josh and the entire Dorks team could not be any more professional, helpful, friendly and knowledgeable if they tried. Time and time again they were patient and went above and beyond to resolve numerous complicated IT issues for myself and my team, at all hours of the day and night. I recommend them to all size and scale of businesses, as no problem is too large for the Dorks! Thanks again Josh and I wish you and the team every success in work and in life.
Meg Dennis
21:27 08 Nov 24
There are very few organisations that have a service culture of going above and beyond. Josh Lewis, Dorks founder did that this week with myself and several peers, helping us through a difficult IT situation. Dorks Managed IT Services are relationship grounded, solution oriented and outcomes based. They are outstanding in their sector.
Meenakshi Vivek
06:46 08 Nov 24
I had the pleasure of speaking with Joshua from Dorks on an IT issue outside of their scope, and I couldn't be more impressed. He went above and beyond to not only resolve my problem quickly on late Friday afternoon but also was very friendly and supportive. His dedication to ensuring everything was working perfectly, truly stood out. Highly recommend Joshua Lewis @Dorks for anyone needing reliable and expert IT assistance!Thank you so much Josh!
Mark Mathews
02:16 15 Aug 24
I've been a client of Dorks Delivered for many years and for good reason! They are so easy to deal with, value for money, host and manage my website, provide office software at discounted rates, easily fix website issues etc. A seamless and easy IT company to deal and communicate with that I highly recommend for all your IT needs.
john aguiflor
03:59 05 Dec 23
Definitely a dream work place!
The Irrigation Shop
02:52 28 Nov 23
These Dorks are fantastic. Always ready to solve any problem we have. Cyber-security, hardware, even tips on marketing. Josh is always approachable and friendly, and the team are top-notch!
Rob Swanson
21:25 27 Nov 23
Dorks has helped get our company IT needs on track and streamlined. They are easily contactable when problems occur and are quick to get you back up and running!
Rimas Veselis
16:55 27 Nov 23
Always extremely helpful!
Mark Ong
02:00 27 Nov 23
The best organisation I've work with so far. All staff are hands-on and they will understand your business in order to support you the best way possible. They are the partners you need for any kind of tech solutions. I love that they are open to two-way feedback and will let you know if something is realistic or not and what is the best solution to move forward given the circumstances. It is no surprise that they come highly recommended for me.
Ben Rayner
01:28 27 Nov 23
Very happy to recommend Dorks Delivered with Teck support etc, we worked together for over 10 years and have all issues resolved promptly.Thanks Team Dorks
Tim Nelson
01:04 20 Nov 23
A refreshing company to manage my IT requirements. Over and above service, and always coming to me with new ideas and concepts
Louise Bedford
03:10 28 Aug 23
Joshua Lewis is a super star. Generous of spirit, skilled as an interviewer, and gifted with the ability to see exactly what people need - I'm sure you'll enjoy dealing with Dorks Delivered.
Dave Abbot
09:08 09 Aug 23
Absolute guns in the industry. Trustworthy reliable and brutally honest.
Tanner Anderson
07:24 04 Aug 23
Working with the team at Dorks is always a pleasure!
Bryan Nillos
00:21 03 Aug 23
Great place and great people to work with. The best MSP, value for money!
Kubrador
04:28 02 Aug 23
I strongly endorse Dorks Delivered for their outstanding Managed IT Services! With a proactive and reliable team, they provide round-the-clock support and top-notch cybersecurity, making them an invaluable partner for achieving business success.
Mark Pope
05:26 06 Jul 23
Definitely talk to Josh Lewis and the Dorks about your managed IT needs. Apart from being smart and having a great team, I have found him to be genuinely concerned about his clients, coming up with the best advice that suits their needs.
Cameron Quin
03:52 05 Jul 23
Honestly, our business wouldn't survive without them. Josh and his team just know everything and I have peace of mind when it comes to the uptime. Of my business. And they give awesome little freebies!!
Adrian Peterson
23:49 25 Apr 23
We recently transferred our I.T. needs to Dorks Delivered and they have been fantastic. The response times, ease of accessibility to them and their understanding of our needs have been brilliant. It's been a complete 180 degree shift from our previous vendor Mercury I.T. We are so pleased with the change and would happily recommend Dorks Delivered to other businesses.
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