Do Startups Really Need Outsourced IT Support?

Will Outsourced IT Support Make or Break Your Startup Success?

Imagine just starting a new business here in Australia and your computers were suddenly attacked by aggressive ransomware. Could anyone from your team resolve this issue and prevent it from escalating and affecting all of your other valuable data? Are there really free resources that can help you avoid these IT issues day in and out? Or would it be wiser to just outsource IT support from a reputable IT Company? As a startup, you would want to begin your operations smoothly but with the least money spent as possible.

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Why Outsource Your IT Support Needs?

The following factors will play a critical role in helping you decide whether hiring an in-house technician or getting IT support from a reputable IT company is the way to go.

Budget

Do you have the financial resources to hire and train your own IT personnel? Can you afford downtimes in case that person leaves and you will need to hire a replacement? If not, look for an IT company that can provide you with IT support services that fit your budget until you’ve stabilised your cash flow.

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Time

Does your team have tech-savvy members? If you or one of your co-founders are IT experts, then you can probably handle your startup’s basic IT needs. If not, it’s better to outsource everything IT. At Dorks Delivered, we offer long- and short-term IT support services, whether you need round-the-clock support or additional hands on deck for a few days.

When a customer begins to demand you to deliver your service or products fast, time becomes a valuable commodity. Sometimes, it’s best to focus on your business operations and leave troubleshooting IT issues to an experienced third-party IT support provider.

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Global Support and Availability

Even as a startup, you want to have a global presence. To do this, that would require being available 24/7 and having similar IT support to help you with Wi-Fi or server maintenance, data recovery, computer and network management as well as software upgrades. Fortunately, despite your limited budget, you can probably hire an entry-level IT technician or get a good deal from a trusted managed IT service provider in Brisbane.

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Expertise

When your startup has grown, what used to be simple IT issues could become more complicated and will need specialised skills, which outsourced IT support can easily provide. A reputable IT company continuously trains its personnel. So plan ahead and assess if continuous training is something that you can provide in the future if you choose to hire an in-house IT team now.

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The Final Word

Whether you choose to outsource IT support or not for your startup business will depend on your company size, financial resources, technology requirements and where you’re at with your startup process. The first few months would probably still be alright to handle in-house, especially if you have a tech-savvy employee to help you with minor troubleshooting. But as your operations move further along and your technology needs become more complex, it could be more beneficial for your company to get IT support from a competent IT company. This way, you and your team can focus on core startup tasks and growing the business.

Contact the 2019 Fastest-Growing MSP in Australia to learn more about IT solutions that suit your business.