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Weekly technology news, business insights, and updates about finance, marketing, personal development and pretty much anything that passes by a business owner’s desk.

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why you should hire a call answering service provider for your business

Why You Should Hire a Call Answering Service Provider for Your Business

Why You Should Hire a Call Answering Service Provider for Your Business

One mode of communication that seems to be as important today as it has ever been is the telephone. When asked, most businesses would choose calling over emailing because calling gives instant results and only requires minimal technical knowledge on how to use a phone. When you email you first have to wait for the mail to get delivered to the inbox, then for the person to read it and finally answer. The person may not reply as soon as they read the email. In short, there is no instant gratification for emergency problems. For this very reason, the old school telephonic communication is not going to go away any day soon. In order to handle such communication, companies are actively outsourcing call center services.

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Example of a spam email

Did You Get an Email That Says You’ve Been Hacked?

SECURITY ALERT: YOUR ACCOUNT HAS BEEN HACKED.
PASSWORD! MUST BE NEED CHANGED. 

https://www.youtube.com/watch?v=m3Ni3399OEk

There are a few of these emails that are going around very similar to this here and what you’re going to find is they don’t have your email or password. That is a lie. What they do have is a password to an account that you’ve used on a website in the past.

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Top 10 Proven Strategies to Increase Business Productivity

Top 10 Proven Strategies to Increase Business Productivity

Top 10 Proven Strategies to Increase Business Productivity

There are only 24 hours in a day and you want to make every minute count. In a competitive business market every business owner has to be smart. Running your own company is no easy task, it takes guts and an unsurpassed level of determination. Each and every business wants to operate at its optimum efficiency. However, for most people to reach this optimal level of productivity they need to instate a trial and error methodology. What works for one may not necessarily work for the other.

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Pareto Principle

How to Use the 80/20 Rule in Business

The Pareto Principle

An Italian economist by the name of Vilfredo Pareto is known to have proposed the 80/20 rule. According to this rule, 80% of the results are delivered from 20% of the efforts. When applied to the business world, the rule means simply that 80% of the company’s sales or revenue comes from just 20% of the customer base.

How the 80/20 Rule Can Transform Your Business

A common business approach is to make the most of every opportunity presented. Sometimes, you just jump in with all guns blazing. You either want all or nothing. What many fail to do is analyse the situation.

A detailed analysis is necessary in order to understand whether you are making a good business decision or not. For example, it might be more beneficial to concentrate on just a small portion of your opportunities in order to maximise your output. What you need to think about are time and cost efficiencies.

When you are running a business, you need to get maximum output from minimum input. This is how smart businesses operate. Therefore, work on those things that will yield you the best results.

1. Be Clear on What You Are Doing

As a business owner, you need to completely understand your work from the ground up. Once you are aware of every aspect of your service offerings and your business, you can identify the problem areas. Rectifying these problem areas will increase your business efficiency.

2. Measure

Everything needs to be measured using analytical tools. This is the only way to figure out what works and what does not. There are many analytical tools available at your disposal. The most prominent tool on the web is Google Analytics. You can set up goals and check your performance. Similarly, it will also tell you the areas where your performance is great. Measuring results will allow you to build data that you can then make comparisons with.

3. Think Boldly and Work Smart

To work smart, you need to think outside the box. Be bold and take a few chances. Remember, only take calculated risks when the odds are in your favour. It is not wise to be bold when things are stacked against you.

How to Use the 80/20 Principle in Business

Let us now see how we can use the 80/20 principle in business to yield optimum output.

1. Look at Social Media Results

Social media is very helpful in giving any business good exposure. At the same time, it also helps build brand loyalty. On social media platforms, some tactics work better than others. Using analytics, you can work out what works on which platform and the result that it yields. Using this insight, you can concentrate your efforts on those methods that yield 80% of the result. You can either continue with the rest as is or do away with it completely.

2. Know Your Customers and How They Order

Knowing your customer is very important. So, it is important to study how they order and how much they order. This information is necessary to find out who contributes the most to your earnings. Using analytics, this information is easy to find. If you concentrate your sales and marketing efforts on these high-profile customers, you can curb your expenses immensely.

Targeted marketing removes the wasted efforts on the ears that are not listening; with some extra attention on the high rollers, you can increase your earning capacity. The key to remember here is that 80% of your revenue comes from just 20% of the customers. So, it is necessary to identify these 20% of customers so that your team and products can be built out with accuracy.

3. Budget Efficiency

What you deem as a sufficient budget may not necessarily be so. Being both over-budget and under-budget is harmful to business. Studies have shown that most new and small businesses tend to spend as little as 7% of their earnings on marketing.

A very obvious fact is that consistent and smart marketing is necessary to build up the brand name. Using the 80/20 rule, you need to figure out the marketing expenditures that would lead to the best results.

4. Time Management

As a business owner, you might think that you need to work 24/7 in order to succeed. If you can identify that one activity that wastes most of your time and cut it out or outsource it, you will have more time to do the things that actually increase your bottom line, which means more time to spend working on your business. Limiting wasteful activities is the driving factor here.

Streamlining your processes is yet another way to increase your productivity. The 80/20 rule is everywhere. 20% of the activities undertaken lead to 80% of time wastage. In order to manage time better, you should take steps to analyse, understand, and mitigate these 20% of activities. This could be easily done by automation, outsourcing and limiting yourself to certain tasks.

Ready to work smarter, not harder? Focus on what truly moves the needle. Take the first step now!

5. Leave That Which Does Not Sell

In your business, you might be making a lot of products or offering a mix of services. However, you would have noticed that not all of these earn you the same revenue. This means that all your lines are not equally profitable. Keeping them all does not make any sense. Those that are the most profitable need to have your complete attention.

It would not be a bad idea to leave behind whatever doesn’t sell. You will end up with your perfect 80% of high-profit services, and the 20% revenue wasters will be gone. This is a process that always needs review and refinement.

The Final Word

The entire discussion leads to the fact that you need to apply 20% of your effort to get 80% of the results. It does not mean that the remaining 20% of the results are not worth your effort. What it means is to use the 80/20 rule in a manner that can benefit you the most. First, aim your 20 to make your 80 happy.

Being happy in business is paramount. To do this, where needed, redistribute your resources in a calculated way to ensure you get the quality and integrity your clients are accustomed to. Once you have achieved this big target, you can take a breath and work on what remains. As a business owner, it is in your hands to use the 80/20 rule to your advantage. This rule is not pulled out of thin air. It is a strategic, simplified way to see continued growth and a pathway to success.

corporate IT solutions

How to Have a Creative Rapport With Your Customers

Running a business can stink! Some people are extroverted natural talkers, some are introverted, detail-oriented amazing workers. To have stratospheric success in business you need to articulate and able to be both, you need to be comfortable to have a CRAP with your customers. This book teaches you how to step away from your throne, out of the shadows and become the person who listens to what your customers want, delivers on the promises and do it in a way that doesn’t feel unnatural and grows your business at the same time.

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business meeting

How to Decrease Your Operational Costs to Find More Profits Immediately

How to Decrease Your Operational Costs to Find More Profits Immediately

Small businesses and start-ups are always looking for ways to cut expenses. In fact, so are well-established companies. In order to increase profitability, you don’t always have to introduce radical changes. Small things like cutting costs wherever possible can improve your financial situation. When expenses are low, the profits are higher and this makes for a good business year. Cutting unnecessary expenses becomes even more important when resources are limited and finance is tight. This is the case for most new companies.

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How to Avoid the Biggest Cash Flow Mistake That Can Put a Company Out of Business

How to Avoid the Biggest Cash Flow Mistake That Can Put a Company Out of Business

How to Avoid the Biggest Cash Flow Mistake That Can Put a Company Out of Business

Business is all about managing risk and making tactical decisions. As a business owner, you are well aware that your decisions will have an impact on your finances. Handling both the running of the company and its finance is no walk in the park. Both these jobs require full attention. Yet, in spite of their best efforts, most new companies fold because they were unable to handle their cash flow judiciously. At this stage, it would be advisable to know about common cash flow management mistakes that can put a company out of business. Knowing about these mistakes will help you avoid them.

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how to keep your business relevant in 2018 and beyond

Adapt to Changing Business Environment and Keep Your Business Relevant

Adapt to Changing Business Environment and Keep Your Business Relevant

The world around us is changing at a very fast pace. Keeping up with the changing trends is essential for all businesses. To survive you have to be ready to change and adapt. Trying to keep up might look like a daunting task but this is the only way to plow ahead. The next question that comes to mind is, “How do I do this?”. The answer is quite straightforward. Keep your business relevant! If your business is relevant it can handle any challenge that is thrown its way.

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5.0
Based on 52 reviews
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Kennard
02:22 28 Nov 24
I am very Satisfied with the services provided by Dorks; the teams are highly responsive and supportive.
Eleanor Swanepoel
08:38 19 Nov 24
The Dorks got me into my system after it was locked out and the device destined for landfill. Having worked with the Dorks team for 4 years, I have always found them responsive, helpful and diligent. Thoroughly recommend!
Trent Marshall
03:33 15 Nov 24
Josh and the entire Dorks team could not be any more professional, helpful, friendly and knowledgeable if they tried. Time and time again they were patient and went above and beyond to resolve numerous complicated IT issues for myself and my team, at all hours of the day and night. I recommend them to all size and scale of businesses, as no problem is too large for the Dorks! Thanks again Josh and I wish you and the team every success in work and in life.
Meg Dennis
21:27 08 Nov 24
There are very few organisations that have a service culture of going above and beyond. Josh Lewis, Dorks founder did that this week with myself and several peers, helping us through a difficult IT situation. Dorks Managed IT Services are relationship grounded, solution oriented and outcomes based. They are outstanding in their sector.
Meenakshi Vivek
06:46 08 Nov 24
I had the pleasure of speaking with Joshua from Dorks on an IT issue outside of their scope, and I couldn't be more impressed. He went above and beyond to not only resolve my problem quickly on late Friday afternoon but also was very friendly and supportive. His dedication to ensuring everything was working perfectly, truly stood out. Highly recommend Joshua Lewis @Dorks for anyone needing reliable and expert IT assistance!Thank you so much Josh!
Mark Mathews
02:16 15 Aug 24
I've been a client of Dorks Delivered for many years and for good reason! They are so easy to deal with, value for money, host and manage my website, provide office software at discounted rates, easily fix website issues etc. A seamless and easy IT company to deal and communicate with that I highly recommend for all your IT needs.
john aguiflor
03:59 05 Dec 23
Definitely a dream work place!
The Irrigation Shop
02:52 28 Nov 23
These Dorks are fantastic. Always ready to solve any problem we have. Cyber-security, hardware, even tips on marketing. Josh is always approachable and friendly, and the team are top-notch!
Rob Swanson
21:25 27 Nov 23
Dorks has helped get our company IT needs on track and streamlined. They are easily contactable when problems occur and are quick to get you back up and running!
Rimas Veselis
16:55 27 Nov 23
Always extremely helpful!
Mark Ong
02:00 27 Nov 23
The best organisation I've work with so far. All staff are hands-on and they will understand your business in order to support you the best way possible. They are the partners you need for any kind of tech solutions. I love that they are open to two-way feedback and will let you know if something is realistic or not and what is the best solution to move forward given the circumstances. It is no surprise that they come highly recommended for me.
Ben Rayner
01:28 27 Nov 23
Very happy to recommend Dorks Delivered with Teck support etc, we worked together for over 10 years and have all issues resolved promptly.Thanks Team Dorks
Tim Nelson
01:04 20 Nov 23
A refreshing company to manage my IT requirements. Over and above service, and always coming to me with new ideas and concepts
Louise Bedford
03:10 28 Aug 23
Joshua Lewis is a super star. Generous of spirit, skilled as an interviewer, and gifted with the ability to see exactly what people need - I'm sure you'll enjoy dealing with Dorks Delivered.
Dave Abbot
09:08 09 Aug 23
Absolute guns in the industry. Trustworthy reliable and brutally honest.
Tanner Anderson
07:24 04 Aug 23
Working with the team at Dorks is always a pleasure!
Bryan Nillos
00:21 03 Aug 23
Great place and great people to work with. The best MSP, value for money!
Kubrador
04:28 02 Aug 23
I strongly endorse Dorks Delivered for their outstanding Managed IT Services! With a proactive and reliable team, they provide round-the-clock support and top-notch cybersecurity, making them an invaluable partner for achieving business success.
Mark Pope
05:26 06 Jul 23
Definitely talk to Josh Lewis and the Dorks about your managed IT needs. Apart from being smart and having a great team, I have found him to be genuinely concerned about his clients, coming up with the best advice that suits their needs.
Cameron Quin
03:52 05 Jul 23
Honestly, our business wouldn't survive without them. Josh and his team just know everything and I have peace of mind when it comes to the uptime. Of my business. And they give awesome little freebies!!
Adrian Peterson
23:49 25 Apr 23
We recently transferred our I.T. needs to Dorks Delivered and they have been fantastic. The response times, ease of accessibility to them and their understanding of our needs have been brilliant. It's been a complete 180 degree shift from our previous vendor Mercury I.T. We are so pleased with the change and would happily recommend Dorks Delivered to other businesses.

Why Choose Us for Business Automation?

We help businesses in Brisbane and across Queensland automate processes, reduce manual tasks, and improve efficiency. With tailored automation solutions, we make technology work smarter, so you can focus on growth.

Custom solutions tailored to your business

No one-size-fits-all approaches here. We design automation strategies that fit your unique needs.

Cost-effective automation with fast ROI

Cut down on wasted time and see immediate improvements in productivity.

Ongoing support to optimise your automation

We continuously monitor and refine your automation processes to keep them running at peak efficiency.

Brisbane-based automation experts

Local specialists who understand the Australian business landscape and compliance requirements.

No lock-in automation contracts

We deliver results, not lengthy contracts. If you don’t see value, you’re free to walk away (but we’re sure you won’t want to!).

Scalable automation strategies

Whether you’re automating one task or an entire workflow, we create solutions that grow with your business.

Get a FREE Business Automation Consult!

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Frequently Asked Questions

What kinds of tasks can be automated
Anything repetitive! From email responses and invoicing to data entry and reporting, automation can handle countless business tasks.
No! Automation enhances human productivity by handling repetitive tasks, allowing your team to focus on high-value work.
It depends on your business needs, but many solutions can be implemented in weeks, with immediate improvements in efficiency.
Not at all! We offer scalable solutions that fit any budget, and the long-term cost savings often outweigh the initial investment.
Yes! We specialise in integrating automation tools with your existing CRM, ERP, accounting, and communication platforms.
Simply book a free consultation with us, and we’ll assess your needs and recommend the best automation solutions for your business.

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